---
title: "IT Service Management Tool"
ocid: "ocds-h6vhtk-05d3bd"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05d3bd"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05d3bd.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05d3bd.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "THE POLICE AND CRIME COMMISSIONER FOR NOTTINGHAMSHIRE"
published: "2025-10-24"
---

# IT Service Management Tool

Buyer: THE POLICE AND CRIME COMMISSIONER FOR NOTTINGHAMSHIRE  
Current stage: Planning  
OCID: ocds-h6vhtk-05d3bd

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## Summary

The Police and Crime Commissioner for Nottinghamshire is spearheading a procurement initiative to replace its existing IT Service Management (ITSM) tool, currently in its planning stage as documented on 24th October 2025. This procurement falls under the services industry category, encompassing IT services such as consulting, software development, and support. The project, titled "IT Service Management Tool," aims to support 108 agents and 5000 end users, emphasising ITIL compliance and integration with systems like Active Directory. The initial engagement phase invites potential suppliers to participate in a Pre-Market Engagement webinar on 4th November 2025, with registration closing on 3rd November 2025. The procurement's geographic focus is the UK East Midlands region, specifically Nottinghamshire, with the procurement value estimated at £420,000 gross. The contract period is planned from 2nd February 2026 to 1st February 2031.

This procurement presents a substantial opportunity for businesses involved in IT service management, particularly those specialising in cloud-based solutions that comply with UK security standards. Small and medium-sized enterprises (SMEs) are encouraged to participate, especially those offering tools with AI-driven ticket categorisation, chatbot support, and automation capabilities. The project aims to enhance operational efficiency and service delivery across Nottinghamshire's Police Information Services and Estates & Facilities departments, promising long-term growth for providers able to deliver innovative and scalable solutions. Engaging in this procurement process not only allows businesses to expand their footprint within the public sector but also to showcase their cutting-edge technologies and services in a competitive market.

## Notice

Nottinghamshire Police is undertaking a procurement project to replace its existing IT Service Management (ITSM) tool, which will reach end-of-life support in December 2026. The new solution will serve as a central platform for managing service requests, incidents, changes, problems, and knowledge across both Information Services and Estates & Facilities departments. It must support 108 agents and 5000 end users, be ITIL-compliant, and integrate with Active Directory, HR, and asset management systems. The tool should offer secure, UK-based hosting (if cloud-based), and provide both agent and self-service portals. Preferred features include AI-driven ticket categorisation, chatbot support, and automation of routine tasks. The system should also be scalable to other departments within the Force. This project aims to enhance operational efficiency, improve service delivery, and ensure long-term sustainability of IT service management.

### Planning Information

The Nottinghamshire Police and Crime Commissioner invites prospective providers to attend our Pre-Market Engagement webinar on Tuesday 4th November 2025, 10 am. Full event details will be shared closer to the date.
We will provide an opportunity for potential providers to review and comment on the proposed specifications. Attendees will be able to ask questions, share insights, and help shape a clear and deliverable approach for this aspect of the procurement.
Interested suppliers must register on our procurement portal Atamis by 4:30pm on Monday 3rd November 2025 to access full details.
Central Digital Platform: https://supplierregistration.cabinetoffice.gov.uk/organisation/register
Atamis e-sourcing portal: https://nottinghamshirepolice.my.site.com/s/Welcome
Following registration, suppliers will receive:
- Access to the proposed specifications
- A questionnaire to provide feedback on their solution
- Booking instructions for the webinar and individual sessions
Should Suppliers have any queries, or have problems using the portal, they should contact Helpdesk at:
Phone: 0800 9956035
E-mail: support@atamis.co.uk

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/068357-2025 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Oct 2025 |
| Submission deadline | Not specified |
| Future notice date | 3 Nov 2025 |
| Award date | Not specified |
| Contract period | 2 Feb 2026 - 1 Feb 2031 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £360,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Planning |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE POLICE AND CRIME COMMISSIONER FOR NOTTINGHAMSHIRE |
| Locality | NOTTINGHAM |
| Post town | Nottingham |
| Postcode | NG5 6LU |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF16 South Nottinghamshire |
| Local authority | Gedling |
| Electoral ward | Ernehale |
| Westminster constituency | Gedling |
| Delivery location | TLF1 Derbyshire and Nottinghamshire |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 24 Oct 2025 at 17:01 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/068357-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/068357-2025
  24th October 2025 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://nottinghamshirepolice.my.site.com/s/Welcome
- https://supplierregistration.cabinetoffice.gov.uk/organisation/register
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05d3bd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05d3bd.json.