---
title: "Request for quotation to trial technologies to improve customer experience through enhanced accessibility and special assistance services at Glasgow Airport - Challenge A"
ocid: "ocds-h6vhtk-05d627"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05d627"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05d627.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05d627.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "CONNECTED PLACES CATAPULT"
published: "2025-10-29"
---

# Request for quotation to trial technologies to improve customer experience through enhanced accessibility and special assistance services at Glasgow Airport - Challenge A

Buyer: CONNECTED PLACES CATAPULT  
Current stage: Tender  
OCID: ocds-h6vhtk-05d627

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## Summary

The procurement process is being conducted by Connected Places Catapult, a public authority and sub-central government entity based in London. The tender is titled "Request for quotation to trial technologies to improve customer experience through enhanced accessibility and special assistance services at Glasgow Airport – Challenge A." This initiative falls under the services category in the research and experimental development sector. The focus is on enhancing accessibility and special assistance services at Glasgow Airport, located in the UK. The procurement is currently at the tender stage, with key dates including an enquiry period ending on 7th November 2025 and a submission deadline on 18th November 2025. The procurement method employed is an open competition, specifically tailored for contracts below the threshold, and allows for electronic submissions.

This tender presents an exciting opportunity for businesses specialising in accessibility technologies, digital innovation, and aviation services. It is particularly suited for firms that offer research and development solutions aimed at improving customer experiences in the aviation sector. Engaging in this tender allows businesses to collaborate with reputable entities like Connected Places Catapult and Glasgow Airport, providing a platform to showcase innovative solutions in a living lab environment. Furthermore, participating businesses have the potential to gain visibility and credibility within the industry, fostering growth and scaling opportunities through strategic partnerships and exposure to new markets.

## Notice

Connected Places Catapult and Glasgow Airport have collaborated to create the Connected Airport Living Lab, a collaborative R&D asset used to showcase UK-developed innovations, attract investment, and act as an innovation catalyst for the aviation sector. It is also used for testing and demonstrations of a diverse range of innovations aimed at addressing challenges facing the aviation sector, notably the decarbonisation of ground and air operations, the adoption of hydrogen, automation, data analytics and to enhance passenger experience. We are launching a new project to trial technologies to enhance the provision of special assistance at airports to make air travel more inclusive and accessible to all. We have conducted a period of discovery, including desk research, stakeholder interviews and airport observations and interviews at Glasgow Airport with relevant staff. Using this research, and in collaboration with Glasgow Airport, we have identified two key challenges which would improve customer service at the airport as well as support the Catapult's aim of supporting UK businesses to scale and grow.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/069341-2025 |
| Notice type | UK4 - Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Below threshold - open competition |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Oct 2025 |
| Submission deadline | 18 Nov 2025 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 8 Dec 2025 - 31 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £20,833 |
| Lots value | £20,833 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CONNECTED PLACES CATAPULT |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC1R 0BE |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI43 Haringey and Islington |
| Local authority | Islington |
| Electoral ward | Clerkenwell |
| Westminster constituency | Islington South and Finsbury |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73100000 - Research and experimental development services

## Release History

- 29 Oct 2025 at 12:35 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/069341-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/069341-2025
  29th October 2025 - Tender notice on Find a Tender

## Notice URLs

- https://cp.catapult.org.uk/
- https://in-tendhost.co.uk/cpcatapult/aspx/Home
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05d627. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05d627.json.