---
title: "Transactional Services: Processing resource"
ocid: "ocds-h6vhtk-05d748"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05d748"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05d748.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05d748.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "LIVERPOOL CITY COUNCIL"
published: "2025-10-30"
---

# Transactional Services: Processing resource

Buyer: LIVERPOOL CITY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-05d748

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05d748)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05d748.json)

## Summary

The procurement process led by Liverpool City Council focuses on sourcing a processing resource for transactional services related to council tax, business rates, and other welfare provisions. This contract falls under the services category, specifically dealing with financial transaction processing, and is relevant to public authority - sub-central government entities. The procurement method used was limited, indicating a below threshold limited competition, with the contract being signed on 9th October 2025 and lasting from 13th October 2025 to 31st January 2026, with an option for a three-month extension. The awarded contract is handled by CIVICA UK LIMITED, located in London, and addresses services needed in the UKD72 region, particularly Liverpool.

This tender presents various growth opportunities for businesses, particularly those capable of managing high-volume transaction processing efficiently and accurately. Companies with expertise in handling financial transaction processing for public sector clients would find this scope fitting. Additionally, organisations that excel in timely resource mobilisation and adherence to strict procedural guidelines could benefit from participating in similar future opportunities. Businesses that offer scalable solutions with a proven track record in the public sector stand to gain from engaging in contracts like this, which require ongoing management, precision in processing tasks, and consistent client communication and reporting.

## Notice

Transactional Services at Liverpool City Council has responsibility for the administration of the following functions: * Council tax and business rates * Housing benefit and council tax support * Local welfare provision * Benefits maximisation * Accounts receivable * Corporate debt The service has has identified a significant number of Universal Credit (UC) transactions (circa 130,000) requiring processing within the Benefits Team of Transactional Services. These transactions have accumulated due to the volume of UC notifications received daily and require prompt action to ensure accurate and timely updates to customer accounts and benefits records. The aim of this exercise is to procure a resource that will process the outstanding UC transactions accurately and in accordance with statutory requirements and council procedures, thereby ensuring that claimants' benefit entitlements are updated correctly and without undue delay.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/069807-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Below threshold - limited competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Oct 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 8 Oct 2025 |
| Contract period | 12 Oct 2025 - 31 Jan 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £79,999 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LIVERPOOL CITY COUNCIL |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 1DS |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | Waterfront South |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIVICA |

## CPV Codes

### Divisions

- 66 - Financial and insurance services

### Codes

- 66172000 - Financial transaction processing and clearing-house services

## Release History

- 30 Oct 2025 at 15:21 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/069807-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/069807-2025
  30th October 2025 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-6899

## Notice URLs

- https://www.civica.com/en-gb/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05d748. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05d748.json.