--- title: "National Rail British Sign Language Customer Information Service" ocid: "ocds-h6vhtk-05d75c" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05d75c" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05d75c.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05d75c.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "TRAIN INFORMATION SERVICES LIMITED" published: "2025-10-30" --- # National Rail British Sign Language Customer Information Service Buyer: TRAIN INFORMATION SERVICES LIMITED Current stage: Planning OCID: ocds-h6vhtk-05d75c [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05d75c) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05d75c.json) ## Summary Train Information Services Limited, a sub-central government public authority based in London, is in the process of planning a procurement titled "National Rail British Sign Language Customer Information Service." The industry category is support services for railway transport, and the initiative aims to develop a scalable, innovative solution providing real-time British Sign Language (BSL) information across Great Britain's National Railways. The procurement stage is currently in the planning phase with a scheduled pre-market engagement deadline on 28th November 2025. The contract is set to run from 1st October 2026 to 30th September 2029, with a potential extension until 30th September 2032. This tender offers significant opportunities for businesses specialising in innovative IT solutions, as well as those with expertise in accessible communication services. Companies that can provide hardware and software agnostic systems, enabling seamless integration with digital channels, station screens, and onboard train systems, are well-suited to compete. With its focus on making the railway network more accessible for D/deaf passengers, this project not only highlights a lucrative contract worth £900,000 but also contributes to a broader mission of inclusivity, making it an attractive proposition for businesses looking to expand their services in the public utilities sector. ## Notice Rail Delivery Group (RDG) invites Suppliers to demonstrate their capabilities in developing a centralised British Sign Language (BSL) solution for Great Britain's National Railways. The proposed solution should enable the provision of railway-related information in real-time, and it must be hardware and software agnostic, so that it can be seamlessly integrated on industry-approved digital channels, stations' screens, and on-board of trains. RDG is seeking an innovative and scalable solution that will contribute to making the railway network more accessible and inclusive for D/deaf passengers. ### Planning Information Pre-Market engagement to determine availability, viabilty and potential cost of RDG requirements. Interested parties may access documents concerning the Pre Market Engagement following registration via RDG's Jaggaer Procurement Portal using the following link: https://raildeliverygroup.tlb.app.jaggaer.com/esop/tlb-host/public/rail-delivery-group/web/login.html?_ncp=1710400938107.1024291-1 Once registered the RFI can be found on the following link: https://raildeliverygroup.tlb.app.jaggaer.com/go/58536378019A35AF0B77 ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/069875-2025 | | Notice type | UK2 - Preliminary Market Engagement Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 30 Oct 2025 | | Submission deadline | Not specified | | Future notice date | 1 Apr 2026 | | Award date | Not specified | | Contract period | 30 Sep 2026 - 30 Sep 2029 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £900,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Planning | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | TRAIN INFORMATION SERVICES LIMITED | | Locality | LONDON | | Post town | Central London | | Postcode | EC4V 3DS | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | City of London | | Electoral ward | Castle Baynard | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## CPV Codes ### Divisions - 63 - Supporting and auxiliary transport services; travel agencies services ### Codes - 63711000 - Support services for railway transport ## Release History - 30 Oct 2025 at 16:44 - PlanningUpdate - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/069875-2025 - 30 Oct 2025 at 16:03 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/069841-2025 ## Documents - https://www.find-tender.service.gov.uk/Notice/069875-2025 30th October 2025 - Preliminary market engagement notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/069841-2025 30th October 2025 - Preliminary market engagement notice on Find a Tender ## Notice URLs - https://raildeliverygroup.tlb.app.jaggaer.com/esop/tlb-host/public/rail-delivery-group/web/login.html?_ncp=1710400938107.1024291-1 - https://raildeliverygroup.tlb.app.jaggaer.com/go/58536378019A35AF0B77 - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05d75c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05d75c.json.