---
title: "IT Service Desk System"
ocid: "ocds-h6vhtk-05d874"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05d874"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05d874.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05d874.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "MUIR GROUP HOUSING ASSOCIATION LIMITED"
published: "2025-10-31"
---

# IT Service Desk System

Buyer: MUIR GROUP HOUSING ASSOCIATION LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-05d874

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05d874)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05d874.json)

## Summary

The MUIR GROUP HOUSING ASSOCIATION LIMITED, located in Chester, United Kingdom, has completed a procurement process for the continuation of an IT service desk system with Vivantio Limited. The contract, which falls under the services category and the IT services sector, was awarded through a direct procurement method below the threshold without competition. This process culminated in an active contract as of 1st November 2025 and is set to last for three years, ending on 31st October 2028, with a review for potential re-procurement in 2027. The total contract value is £48,385.

This tender provides significant opportunities for small and medium enterprises (SMEs) specialising in IT services, including consulting, software development, Internet, and support. Companies that can offer competitive and efficient IT solutions might find similar future opportunities promising as organisations like MUIR GROUP HOUSING ASSOCIATION LIMITED often seek reliable service providers to enhance their operational capabilities. As the contract is with a sub-central government public authority, successful suppliers can gain valuable experience and recognition, which could be advantageous for future similar tender opportunities.

## Notice

Continuation of service with Vivantio for IT service desk system provision. 3 year contract awarded with review date set for 2027 to investigate re-procurement options.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/070247-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Oct 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 31 Oct 2025 |
| Contract period | 1 Nov 2025 - 31 Oct 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £48,385 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MUIR GROUP HOUSING ASSOCIATION LIMITED |
| Locality | CHESTER |
| Post town | Chester |
| Postcode | CH2 3AL |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD6 Cheshire |
| ITL 3 | TLD63 Cheshire West and Chester |
| Local authority | Cheshire West and Chester |
| Electoral ward | Newton & Hoole |
| Westminster constituency | Chester North and Neston |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VIVANTIO |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 31 Oct 2025 at 16:47 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/070247-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/070247-2025
  31st October 2025 - Contract details notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05d874. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05d874.json.