---
title: "SPS-02244 Microsoft Service Support"
ocid: "ocds-h6vhtk-05d9b7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05d9b7"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05d9b7.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05d9b7.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SCOTTISH PRISON SERVICE"
published: "2025-11-04"
---

# SPS-02244 Microsoft Service Support

Buyer: SCOTTISH PRISON SERVICE  
Current stage: Award  
OCID: ocds-h6vhtk-05d9b7

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## Summary

The Scottish Prison Service (SPS) has finalised a procurement process for a contract titled "SPS-02244 Microsoft Service Support," with Bridgeall as the successful supplier. The contract, accommodating the services industry, specifically IT services including consulting, software development, Internet, and support, is based in the United Kingdom. The process, now in the completed award stage, involved a mini-competition facilitated via the Scottish Government DPS for Digital Technology and Cyber Services—Lot 1. The contract was signed on 15th August 2025, addressing various IT support needs of the SPS with services like technical support, escalation management, IT health assessments, and optional technical training.

This contract, valued at £282,900, presents substantial opportunities for businesses specialised in IT services, especially those with expertise in managing and supporting Microsoft-based portfolios. SMEs, like Bridgeall, can particularly benefit from such contracts, showcasing robust technical solutions and competitive pricing strategies, as evidenced by the 60/40 quality to price award criteria. The requirement for around-the-clock technical support and sophisticated account management highlights a potent market for companies prioritising customer service excellence and innovative IT solutions.

## Notice

The SPS require the provision of support for its MS based portfolio. This shall include but is not limited to the following: -Technical Support - Organisation wide 24/7 problem resolution support - As needed without limit on hours spent resolving or number of incidents. -Backoff and escalation to Microsoft for Critical / escalated incidents if the bidder is unable to resolve. -Escalation Management - Named resource assigned for critical issues. -IT health - On Demand assessments and Operational Surveys, including setup and configuration services (Numbers/costs to be detailed in tender) -Account Management - Designated Customer Success Account Manager -Optional Technical Training - On demand Videos, hands on labs, learning paths and expert led webcasts. (Numbers/costs to be detailed in tender)

### Lot Information

Lot 1

SPS procured and awarded this project via the Scottish Government DPS for Digital Technology and Cyber Services- Lot 1 (Digital Technology Projects and Services). An Invitation to Quote (ITQ) was published by SPS via the Public Contracts Scotland - Tender (PCS-T) portal and was made available to all suppliers on the DPS. Quote responses were then evaluated by the SPS in accordance with the ITQ Guide to Scoring.

### Procurement Information

SPS utilised the Mini-Competition route via the Scottish Government DPS for Digital Technology and Cyber Services- Lot 1 (Digital Projects and Services).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/070769-2025 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Nov 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 14 Aug 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £282,900 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH PRISON SERVICE |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH12 9DJ |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Drum Brae/Gyle |
| Westminster constituency | Edinburgh West |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BRIDGEALL |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 4 Nov 2025 at 11:38 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/070769-2025

## Notice URLs

- http://www.sps.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000807440
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00384

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05d9b7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05d9b7.json.