---
title: "CRM Support Contract 2025/26"
ocid: "ocds-h6vhtk-05dbe1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05dbe1"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05dbe1.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05dbe1.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE UNIVERSITY OF KENT"
published: "2025-11-06"
---

# CRM Support Contract 2025/26

Buyer: THE UNIVERSITY OF KENT  
Current stage: Award  
OCID: ocds-h6vhtk-05dbe1

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05dbe1)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05dbe1.json)

## Summary

The University of Kent has recently concluded the procurement process for its CRM Support Contract 2025/26, focusing on the annual support for CRM Dynamics 365 software. The procurement, which falls under the services category, was executed without competition due to its classification below the threshold. The procurement process, completed through a direct method, is situated in Canterbury, United Kingdom (region UKJ44). The contract was awarded to EY Professional Services on 23 October 2025, with a total contract value of £48,324. The contract period spans from 6 November 2025 to 31 August 2026, ensuring a robust software support service over this duration.

This tender represents a significant opportunity for businesses specialising in software support services, particularly those with a focus on CRM systems like Dynamics 365. While the current procurement method was direct, understanding such procurement processes and being prepared for potential expansion or future tenders would benefit small to large enterprises aiming to support educational institutions. Companies with a strong background in providing technical support and maintenance services to educational bodies, especially those with experience within the public authority sector, would have a competitive edge in similar future opportunities.

## Notice

Annual Support Contract for the CRM Dynamics 365 software for 25/26.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/071662-2025 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Nov 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 22 Oct 2025 |
| Contract period | 6 Nov 2025 - 31 Aug 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £48,324 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE UNIVERSITY OF KENT |
| Locality | CANTERBURY |
| Post town | Canterbury |
| Postcode | CT2 7NZ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ4 Kent |
| ITL 3 | TLJ44 East Kent |
| Local authority | Canterbury |
| Electoral ward | Blean Forest |
| Westminster constituency | Canterbury |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | EY PROFESSIONAL SERVICES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72261000 - Software support services

## Release History

- 6 Nov 2025 at 14:18 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/071662-2025
- 6 Nov 2025 at 14:09 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/071656-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/071662-2025
  6th November 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/071656-2025
  6th November 2025 - Transparency notice on Find a Tender

## Notice URLs

- http://www.kent.ac.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05dbe1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05dbe1.json.