---
title: "Provision of service and maintenance"
ocid: "ocds-h6vhtk-05dc7a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05dc7a"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05dc7a.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05dc7a.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NPL MANAGEMENT LIMITED"
published: "2025-11-07"
---

# Provision of service and maintenance

Buyer: NPL MANAGEMENT LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-05dc7a

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## Summary

The procurement process for the "Provision of service and maintenance" contract was managed by NPL Management Limited, a public undertaking based in Teddington, United Kingdom. This contract, pertaining to the service and maintenance of installed security systems, involves planned preventative maintenance, reactive callouts, remote support, and power down support, and it complies with relevant British Standards. It has reached the award stage, with the contract being signed on 9th October 2025. The procurement process utilised the "Below threshold - unknown" method, and the contract was awarded to Nexus Security Solutions Ltd, for services across locations in the UK within the industry categories of repair and maintenance services, IT services, and laboratory, optical, and precision equipment.

This tender provides significant opportunities for businesses specialising in security system maintenance and support services. Companies with expertise in handling both reactive and preventative maintenance, as well as those capable of providing rapid technical assistance, would benefit from such contracts. Large organisations like Nexus Security Solutions Ltd, which can offer comprehensive service packages that adhere to specific standards and include warranty provisions, are particularly well-suited to compete in such tenders, especially those familiar with IT services, repairs, and precision equipment services for public undertakings.

## Notice

Provision of service and maintenance for installed security systems across two buildings (3020 & 3010). The services must comply with relevant British Standards and include: Planned Preventative Maintenance (PPM): Annual visits during business hours. Reactive Callouts: Response times vary by contract level (4-hour or 24-hour SLA). Remote Support: Telephone and online technical assistance. Power Down Support: Annual visit to safely shut down and restore systems. Warranty: 12-month parts and labour warranty on new installations.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/071916-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Below threshold - unknown |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Nov 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 8 Oct 2025 |
| Contract period | 8 Oct 2025 - 9 Oct 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £27,398 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NPL MANAGEMENT LIMITED |
| Locality | TEDDINGTON |
| Post town | Twickenham |
| Postcode | TW11 0LW |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI7 Outer London - West and North West |
| ITL 3 | TLI75 Hounslow and Richmond upon Thames |
| Local authority | Richmond upon Thames |
| Electoral ward | Teddington |
| Westminster constituency | Twickenham |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NEXUS SECURITY SOLUTIONS |

## CPV Codes

### Divisions

- 38 - Laboratory, optical and precision equipments (excl. glasses)
- 50 - Repair and maintenance services
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 38000000 - Laboratory, optical and precision equipments (excl. glasses)
- 50000000 - Repair and maintenance services
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 7 Nov 2025 at 10:35 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/071916-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/071916-2025
  7th November 2025 - Contract details notice on Find a Tender

## Notice URLs

- http://www.npl.co.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05dc7a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05dc7a.json.