---
title: "DoJ - Providing and Managing a 24 Hour Domestic and Sexual Abuse Helpline"
ocid: "ocds-h6vhtk-05dc8f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05dc8f"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05dc8f.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05dc8f.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE DEPARTMENT OF JUSTICE"
published: "2026-01-29"
---

# DoJ - Providing and Managing a 24 Hour Domestic and Sexual Abuse Helpline

Buyer: THE DEPARTMENT OF JUSTICE  
Current stage: Award  
OCID: ocds-h6vhtk-05dc8f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05dc8f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05dc8f.json)

## Summary

The Department of Justice, in collaboration with the Department of Health and the Department for Communities, has completed a procurement process for managing a 24-hour Domestic and Sexual Abuse Helpline in Northern Ireland. The process began with a tender phase and culminated in an award, signed on 28 January 2026. This contract, with an estimated gross value of £3,854,400, is structured with an initial three-year term, extendable by two additional periods of two years each. The helpline, primarily a telephone service, will also integrate email and webchat support, providing a consistent level of service across all communication channels. The procurement was conducted as an open procedure under the light touch regime, conforming to Northern Irish devolved regulations, with contract management led by the CPD - Supplies & Services Division from Clare House, Belfast. The overall process has progressed through the planning, tendering, and award stages, reaching the contract's active status scheduled to commence on 1 April 2026.

This tender presents substantial opportunities for business growth, particularly for small and medium-sized enterprises (SMEs) and Voluntary, Community and Social Enterprise (VCSE) sectors, which are recognised as valuable contributors in this procurement. Companies specialising in communications, call centre operations, or those experienced in providing social and community services are well-positioned to engage in such tenders. With a focus on offering accessible services to vulnerable populations, businesses with expertise in teleworking, telephone answering, and guidance services should find this contract advantageous. The execution of this contract plays a crucial role in enhancing social value, requiring a mix of quality service delivery and competitive pricing to meet the tender's rigorous criteria.

## Notice

The Department of Justice, Department of Health and Department for Communities are committed to supporting individuals impacted by domestic and sexual abuse across Northern Ireland. As part of this commitment, the departments are initiating a reprocurement process for a 24-hour Domestic and Sexual Abuse (DSA) Helpline, recognising its critical role in providing immediate, confidential, and trauma-informed assistance to those in need. The Buyers are seeking to appoint a Supplier to provide and manage a 24-Hour Domestic and Sexual Abuse Helpline in Northern Ireland, 365 days a year. The service will primarily be a telephone service (using a free phone number). However, it is a requirement that other communication channels, including email and webchat, must be incorporated and that an equal level of service will be offered to those choosing to access the Helpline through these mediums. The contract is for an initial period of 3 years, followed by two optional extension periods of 2 years each. Suppliers should refer to the specification for full detail of the requirements.

### Lot Information

Lot 1

Renewal: It is anticipated that this Contract will commence on 1 April 2026 for an initial duration of three years. There is potential for two additional extensions of two years each

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/008037-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Jan 2026 |
| Submission deadline | 3 Dec 2025 |
| Future notice date | Not specified |
| Award date | 15 Jan 2026 |
| Contract period | 31 Mar 2026 - 31 Mar 2029 |
| Recurrence | 2032-10-29 |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,212,000 |
| Lots value | £3,212,000 |
| Awards value | £3,212,000 |
| Contracts value | £3,212,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE DEPARTMENT OF JUSTICE |
| Additional buyers | CPD - SUPPLIES & SERVICES DIVISION; THE DEPARTMENT FOR COMMUNITIES; THE DEPARTMENT OF HEALTH |
| Locality | BELFAST |
| Post town | Northern Ireland |
| Postcode | BT4 3SG |
| Country | Northern Ireland |
| ITL 1 | TLN Northern Ireland |
| ITL 2 | TLN0 Northern Ireland |
| ITL 3 | TLN06 Belfast |
| Local authority | Belfast |
| Electoral ward | Sydenham |
| Westminster constituency | Belfast East |
| Delivery location | TLN Northern Ireland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | WITHHELD SECTION94 SUPPLIER |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services
- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 85 - Health and social work services
- 98 - Other community, social and personal services

### Codes

- 64222000 - Teleworking services
- 72590000 - Computer-related professional services
- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security
- 79510000 - Telephone-answering services
- 79512000 - Call centre
- 85000000 - Health and social work services
- 85312300 - Guidance and counselling services
- 85312310 - Guidance services
- 98000000 - Other community, social and personal services
- 98110000 - Services furnished by business, professional and specialist organisations
- 98111000 - Services furnished by business organisations
- 98112000 - Services furnished by professional organisations

## Release History

- 29 Jan 2026 at 13:11 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/008037-2026
- 15 Jan 2026 at 14:17 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/003531-2026
- 7 Nov 2025 at 11:18 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/071944-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/008037-2026
  29th January 2026 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/003531-2026
  15th January 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/071944-2025
  7th November 2025 - Tender notice on Find a Tender

## Notice URLs

- https://etendersni.gov.uk/epps
- https://www.finance-ni.gov.uk/ar
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05dc8f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05dc8f.json.