---
title: "Fournet Managed Servuce"
ocid: "ocds-h6vhtk-05dd9c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05dd9c"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05dd9c.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05dd9c.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE POLICE AND CRIME COMMISSIONER FOR HUMBERSIDE"
published: "2025-12-23"
---

# Fournet Managed Servuce

Buyer: THE POLICE AND CRIME COMMISSIONER FOR HUMBERSIDE  
Current stage: Award  
OCID: ocds-h6vhtk-05dd9c

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## Summary

The procurement process initiated by The Police and Crime Commissioner for Humberside involves a contract titled "Fournet Managed Service," concerning IT services, consulting, software development, Internet, and support. Located in the UKE region, this contract addresses the maintenance and support of a legacy CS1K telephony platform. The procurement falls under the service category, and the procurement stage has reached the 'Award' phase as of 23rd December 2025. The process employed a limited procurement method without prior publication, resulting in a direct award to Insight (UK) Limited. The related contract was signed on 30th October 2025, valued at £18,026.67.

This tender presents a strategic opportunity for businesses engaged in IT services and telephony support. Companies experienced in managing legacy IT platforms and offering 24/7 support services would find this contract appealing. The direct award method signifies the potential for companies to build long-standing partnerships with public authorities by demonstrating specialised capabilities without the need for public tendering. Such opportunities can significantly bolster an IT service provider's portfolio and market standing, particularly in regions prioritising public safety technology infrastructure.

## Notice

We are currently operating a legacy CS1K telephony platform for back-office telephony services. There is a need to retain the existing CS1K platform which will require associated support and maintenance.

### Lot Information

Lot 1

Managed Service FourNet - FourNet provide 24*7 support to Humberside Police for their existing Avaya/Nortel CS1K telephony solution. This comes with 24*7 access to the FourNet Service desk, via phone, email or the online portal. The below response times are also included with this contract: * P1 - Same day response no fix time. Next day response for faults reported after 15:00 * P2 - Next day response no fix time * P3 - 5-day response no fix time Telephony hardware - (excluding handsets) are supported under this extension including hardware replacement. This also includes engineering resource to attend site (where required to resolve a problem if remote diagnostics determine a visit is required).

### Procurement Information

Direct Award from the Auspices of the West Yorkshire Combined Authority Framework for the Supply of IT Hardware, Networking & Security Equipment and Commercial Off the Shelf Software (COTS) Ref:- 2821-2022

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/085766-2025 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Dec 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 30 Oct 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £18,026 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE POLICE AND CRIME COMMISSIONER FOR HUMBERSIDE |
| Locality | COTTINGHAM |
| Post town | Hull |
| Postcode | HU16 5SN |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE1 East Yorkshire and Northern Lincolnshire |
| ITL 3 | TLE12 East Riding of Yorkshire |
| Local authority | East Riding of Yorkshire |
| Electoral ward | Cottingham North |
| Westminster constituency | Kingston upon Hull North and Cottingham |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INSIGHT (UK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 23 Dec 2025 at 11:41 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/085766-2025
- 10 Nov 2025 at 12:17 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/072373-2025

## Notice URLs

- https://www.humberside-pcc.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05dd9c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05dd9c.json.