---
title: "Provision of a Hybrid Mail and Digital Communications Solution for Denbighshire County Council"
ocid: "ocds-h6vhtk-05ddb0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05ddb0"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05ddb0.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05ddb0.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "DENBIGHSHIRE COUNTY COUNCIL"
published: "2026-03-10"
---

# Provision of a Hybrid Mail and Digital Communications Solution for Denbighshire County Council

Buyer: DENBIGHSHIRE COUNTY COUNCIL  
Current stage: Tender  
OCID: ocds-h6vhtk-05ddb0

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05ddb0)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05ddb0.json)

## Summary

Denbighshire County Council is seeking to procure a hybrid mail and digital communication solution, primarily for its Revenues and Benefits service, with potential usage by additional council teams such as the Sundry Debt and Financial Assessment Teams. The tender, titled "Provision of a Hybrid Mail and Digital Communications Solution for Denbighshire County Council," falls under the industry categories of postal and telecommunications services, software package and information systems, and IT services. It uses an open procurement method and is currently in the tender stage. The contract is set to commence in September 2026, leading to a transition period to ensure the smooth running of business operations. Interested suppliers must submit documentation by 14th April 2026, with the enquiry period closing on 1st April 2026. The contracting process is covered by Welsh devolved regulations and is aimed at services above threshold.

This tender presents valuable opportunities for businesses offering software solutions, IT consulting, and innovative postal services. Companies equipped with out-of-the-box hybrid mail solutions and digital communication technologies that require minimal configuration can thrive in this opportunity. SMEs with a proven track record in similar projects, particularly those experienced in servicing local authority Revenue and Benefit teams, will find themselves well-suited to compete in this procurement process. Opportunities to engage with Denbighshire County Council during the planning phase indicate that the procurement process is open to innovative and modern technological solutions that align with the council's requirements for effective and cost-efficient communications.

## Notice

Denbighshire County Council (The Authority) are looking to procure a hybrid mail and digital communication solution. This is primarily for the Revenues and Benefits service but will also encompass some smaller additional teams, namely Sundry Debt, Court of Protection Team, Financial Assessment Team and Tackling Poverty Campaigns. Additional Council services may also wish to utilise the contract during its duration, but this is not guaranteed. We are seeking a contract to commence in September 2026 to provide a period of transition to ensure the smooth running of business operations. Full details of the project can be found within Proactis: https://supplierlive.proactisp2p.com/Account/Login

### Lot Information

Lot 1

Options: This is primarily for the Revenues and Benefits service but will also encompass some smaller additional teams, namely Sundry Debt, Court of Protection Team, Financial Assessment Team and Tackling Poverty Campaigns. Additional Council services may also wish to utilise the contract during its duration, but this is not guaranteed.

Renewal: Initial 3 year contract with the option to extend for 2 years.

### Planning Information

We are seeking to understand what is currently available in the market in relation to the above requirements. We are inviting suppliers to provide a breakdown of the key features and functions their system provides and are particularly interested in latest technologies and any innovative approaches to postal and electronic communications. 
We also intend to invite suppliers to provide system demos, ideally over MS Teams. This is likely to be week commencing 8th December 2025.
We are seeking a fully functional, out of the box solution that requires minimal configuration to meet our operational needs and deliver an excellent user experience. We are not looking for a development partner. We are particularly interested in suppliers who have a proven track record of working successfully with Revenue and Benefit teams in other Local Authorities.
We do not guarantee that this exercise will result in a procurement exercise.
If your organisation can provide a solution that meets the requirements of this notice, please email procurement@denbighshire.gov.uk with a brief overview of your solution no later than 12 noon on Monday 24th November 2025

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/021518-2026 |
| Notice type | UK4 - Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning, Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Mar 2026 |
| Submission deadline | 14 Apr 2026 |
| Future notice date | 2 Feb 2026 |
| Award date | Not specified |
| Contract period | 31 Aug 2026 - 31 Aug 2029 |
| Recurrence | 2029-05-10 |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1 |
| Lots value | £1 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DENBIGHSHIRE COUNTY COUNCIL |
| Locality | RUTHIN |
| Post town | Llandudno |
| Postcode | LL15 1YN |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL3 North Wales |
| ITL 3 | TLL33 Conwy and Denbighshire |
| Local authority | Denbighshire |
| Electoral ward | Ruthin |
| Westminster constituency | Clwyd East |
| Delivery location | TLL13 Conwy and Denbighshire |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 64 - Postal and telecommunications services
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 64000000 - Postal and telecommunications services
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 10 Mar 2026 at 16:59 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/021518-2026
- 10 Nov 2025 at 13:14 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/072403-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/021518-2026
  10th March 2026 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/072403-2025
  10th November 2025 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://supplierlive.proactisp2p.com/Account/Login
- https://www.denbighshire.gov.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05ddb0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05ddb0.json.