---
title: "Direct Payments Support & Payroll Service"
ocid: "ocds-h6vhtk-05ddbf"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05ddbf"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05ddbf.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05ddbf.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "LONDON BOROUGH OF BROMLEY"
published: "2026-03-17"
---

# Direct Payments Support & Payroll Service

Buyer: LONDON BOROUGH OF BROMLEY  
Current stage: Award  
OCID: ocds-h6vhtk-05ddbf

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05ddbf.json)

## Summary

The London Borough of Bromley has awarded a contract for the "Direct Payments Support & Payroll Service", aimed at enabling clients to maintain control over their finances and support packages. This procurement falls within the health and social work services category, with a focus on community, social, and personal services. The process was expedited due to the insolvency of the previous service provider, necessitating an urgent direct award under the UK Procurement Act 2023. The contract has been awarded to DISABILITY DIRECT, with a gross value of £676,800 for a period starting from 2nd February 2026 to 10th November 2027. The service will be delivered within the Bromley region in the UK.

This procurement creates a unique business growth opportunity for companies with expertise in direct payment services and payroll management, particularly those in the social care domain. Businesses adept in delivering flexible services to meet changing client needs would be well-suited to thrive in this contract. The urgency and critical nature of maintaining support for individuals with social care needs opens the door for companies that can swiftly adapt and provide reliable payroll services. SMEs and organisations with innovative approaches to enhancing user satisfaction stand a promising chance to compete in such expedited awards, forming integral partnerships with local authorities like the London Borough of Bromley.

## Notice

The Service will enable clients to maintain day to day control of their money and support packages; have the opportunity to make informed choices about how their eligible care needs are met, and how best to match available resources to meet their needs. The Service must be flexible to meet the changing needs of clients. The payroll element of the Service is currently managed in two (2) ways: * Basic service - Clients submit signed time sheets and the payroll provider calculates pay information; * Holding service - in addition to undertaking the payroll calculations, the Provider holds monies on behalf of more vulnerable and less able clients and make the payments on behalf of the client. The current provider has advised that they are insolvent. The Council needed to put in a new supplier to support individuals to continue with their Direct Payments and employment of their Personal Assistants. In accordance with Schedule 5 of the Procurement Act 2023, the Council is awarding a contract via a Direct Award on the grounds of extreme emergency as set out in the Act.

### Procurement Information

The service supports individuals with social care needs with their Direct Payment and employment of Personal Assistants. The current service provider has confirmed that they are insolvent and the Council needs to put a new provider in place urgently to safeguard individuals to continue with their direct payment and employment of their personal assistants.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/024071-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | VCSE |
| Awardee scale | Large, SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Mar 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 10 Nov 2025 |
| Contract period | 2 Feb 2026 - 10 Nov 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £564,000 |
| Contracts value | £564,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF BROMLEY |
| Locality | BROMLEY |
| Post town | Bromley |
| Postcode | BR1 1AD |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI6 Outer London - South |
| ITL 3 | TLI61 Bromley |
| Local authority | Bromley |
| Electoral ward | Bromley Town |
| Westminster constituency | Bromley and Biggin Hill |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | DISABILITY DIRECT; THE DISABILITY SYNDICATE |

## CPV Codes

### Divisions

- 85 - Health and social work services
- 98 - Other community, social and personal services

### Codes

- 85000000 - Health and social work services
- 98000000 - Other community, social and personal services

## Release History

- 17 Mar 2026 at 13:42 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/024071-2026
- 10 Nov 2025 at 14:31 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/072468-2025
- 10 Nov 2025 at 13:52 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/072428-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/024071-2026
  17th March 2026 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/072468-2025
  10th November 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/072428-2025
  10th November 2025 - Transparency notice on Find a Tender

## Notice URLs

- http://www.bromley.gov.uk
- http://www.disabilitydirect.com
- https://disabilitysyndicate.com/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05ddbf. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05ddbf.json.