---
title: "Passenger Assist Service"
ocid: "ocds-h6vhtk-05dddf"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05dddf"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05dddf.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05dddf.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "RAIL SETTLEMENT PLAN LIMITED"
published: "2025-11-13"
---

# Passenger Assist Service

Buyer: RAIL SETTLEMENT PLAN LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-05dddf

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05dddf)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05dddf.json)

## Summary

The procurement process involves Rail Settlement Plan Limited, a sub-central government public authority based in London, who is overseeing the direct award of the Passenger Assist Service contract to Transreport Limited. The service is classified under support services for railway transport and is part of the utilities sector. This contract, which has been restructured to a fixed term, will begin on 27th November 2025 and could run until December 2028, with a potential extension until 2030. The procurement followed a direct award method as part of a special regime for utility services, and the contract's total value is 10,000,000 GEL. The deadline for the standstill period is set for 24th November 2025, providing a structured timeline for completion and signature scheduled by 27th November 2025.

This procurement process presents significant opportunities for businesses specialising in railway transport support services. Large enterprises with capabilities in delivering integrated Passenger Assistance Services can benefit from this contract. The direct award method indicates a need for a high level of technical proficiency, which is ideal for organisations able to provide continuity in service and additional functionalities within a SaaS product-based environment. The potential for contract extension and additional service features suggests long-term business growth and stability for entities engaging in the UK rail transport sector.

## Notice

Contract Award Notice for the award of Passenger Assist services that are already under contract prior to commencement of Procurement Act 2023. Notice being published to cover variation of contract term and pricing structural changes as per related Transparency Notice.

### Procurement Information

This is a change to a contract originally directly awarded pre-PA23 not under public procurement regulations and where the supplier shall continue to provide Passenger Assistance Services as a continuing service. Restructuring of contract term to fixed term.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/073607-2025 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Nov 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 10 Nov 2025 |
| Contract period | 27 Nov 2025 - 8 Dec 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £10,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | RAIL SETTLEMENT PLAN LIMITED |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC4V 3DS |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | City of London |
| Electoral ward | Castle Baynard |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TRANSREPORT |

## CPV Codes

### Divisions

- 63 - Supporting and auxiliary transport services; travel agencies services

### Codes

- 63711000 - Support services for railway transport

## Release History

- 13 Nov 2025 at 14:52 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/073607-2025
- 10 Nov 2025 at 14:42 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/072475-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/073607-2025
  13th November 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/072475-2025
  10th November 2025 - Transparency notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05dddf. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05dddf.json.