---
title: "Homes Off the Streets Programme - Clearing House & Tenancy Sustainment Teams"
ocid: "ocds-h6vhtk-05de10"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05de10"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05de10.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05de10.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "GREATER LONDON AUTHORITY (GLA)"
published: "2026-04-29"
---

# Homes Off the Streets Programme - Clearing House & Tenancy Sustainment Teams

Buyer: GREATER LONDON AUTHORITY (GLA)  
Current stage: Tender  
OCID: ocds-h6vhtk-05de10

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## Summary

The Greater London Authority (GLA), in partnership with Transport for London, is currently at the tender stage for the procurement of services under the Mayor's Homes Off the Streets (HOTS) programme. This public procurement initiative, titled "Homes Off the Streets Programme - Clearing House & Tenancy Sustainment Teams," targets the social work and related services industry with a focus on eradicating rough sleeping in London by 2030. The procurement method adopted is an open procedure, with key deadlines including the tender period ending on 3rd July 2026 and the enquiry period closing on 15th June 2026. The contract is set to commence on 1st April 2027 and will run for three years, with potential extensions reaching a total duration of six years. The programme is aimed at UK-based entities and covers several locations within London, UK (UKI41 region).

This tender provides substantial opportunities for businesses in the social services sector, particularly those with experience in tenancy sustainment and housing services. Firms that can offer innovative solutions for tenancy sustainment, employment training, and well-being support stand to benefit significantly. The procurement is structured into seven lots, allowing businesses to apply for multiple service areas, thereby maximising their engagement and potential for business growth. This opportunity is especially suitable for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations, given the programme's emphasis on quality service delivery and community integration. The procurement documentation stresses on strategic collaboration across London, offering an expansive platform for businesses to impact social housing and rough sleeping services effectively. The annual value of awards will be limited to no more than half of a bidder's yearly turnover, encouraging sustainable business involvement.

## Notice

Transport for London (TfL) is procuring on behalf of the Greater London Authority (GLA), and invites suitably qualified suppliers to participate in, an Open Procedure for the delivery of services under the Mayor's Homes Off the Streets (HOTS) programme. This recommissioning process presents a vital opportunity to reshape the future of rough sleeping services to achieve the Mayor's Rough Sleeping Plan of Action, (https://www.london.gov.uk/programmes-strategies/housing-and-land/mayors-priorities-londons-housing-and-land/homelessness/services-people-experiencing-homelessness-including-sleeping-rough/mayors-rough-sleeping-plan-action) with the ambitious goal of ending rough sleeping in London by 2030. We are seeking to transform service delivery models to preventing returns to rough sleeping, and ensure targeted sustainable routes off the streets. There are seven lots in total. This procurement covers the delivery of a pan-London Clearing House service and six Tenancy Sustainment Team (TST) services, including five geographic sub-regional TST lots that form part of the Clearing House partnership, and one pan-London Private Rented Sector (PRS) TST which is a standalone service. These services support residents with a history of rough sleeping to access, sustain, and thrive in long-term stable housing. 1. Clearing House (Lot 1) A single pan-London contract delivering: * Coordination of referrals, property nominations and allocations * Partnership working with housing associations and support providers * Management of the 3,700+ home Clearing House partnership * Providing the Clearing House system used by stakeholders to make referrals and advertise homes 2. Tenancy Sustainment Teams (TST) (Lots 2-6) The TSTs will provide floating long-term support to tenants in Clearing House accommodation. Working in partnership with the Clearing House and landlords, the service will deliver client assessments and on-going tenant support around: * Tenancy sustainment * Access to employment, training and education * Personal wellbeing, community integration and independence TST lots are structured to mirror the London housing sub-regions, as follows: * Lot 2 - North Central * Lot 3 - North East * Lot 4 - South East * Lot 5 - South West * Lot 6 - North West 3. Private Rented Sector (PRS) Tenancy Sustainment Team (TST) (Lot 7) PRS TST will provide short-term floating support to clients at the point that they first move into private rented sector accommodation. They will manage referrals and assessments and provide support around: * Setting up a tenancy, including utilities and bills * Understanding tenancy rights and responsibilities * Tenancy sustainment * Personal wellbeing, community integration and independence Bidders may apply for multiple lots; however the total annual value of awards will be limited to a maximum of 50% of the bidder's annual turnover. All lots include a core element and General Optional services to support increased caseloads. Lot 7 additionally includes a Specific Optional services element to deliver a PRS Tenancy Rescue service offer, consisting of crisis intervention for tenants at imminent risk of losing PRS accommodation. Please note this is the estimated maximum value. Actual values of the services are likely to be lower than this value. The values include core services, specific optional services, and general optional services including expansion of the services. Contract start date is estimated to be 1st April 2027. Contract duration will be of three (3) years and options to extend the contract for a further period of up to three (3) years, exercisable in one or more periods. The maximum duration of the contract (including all extensions) will be no more than six (6) years.

### Lot Information

Lot 1 - Clearing House

Lot 1 - Maximum estimated value of the contract over 6 years - A single pan-London contract delivering: * Coordination of referrals, property nominations and allocations * Partnership working with housing associations and support providers * Management of the 3,700+ home Clearing House partnership * Providing the Clearing House system used by stakeholders to make referrals and advertise homes.

Options: Further details are included within the procurement documents which the bidder will have unrestricted and full access to free of charge when you login to Sap Ariba. https://service.ariba.com/Supplier.aw

Renewal: The contracts are being procured for an initial duration of 3 years with an option to extend in whole or in part and may be allocated in any configuration comprising full years or fractional periods expressed in months for up to a further 3 years.

Lot 2 - Tenancy Sustainment Teams - North Central

Lot 2 - The TSTs will provide floating long-term support to tenants in Clearing House accommodation. Working in partnership with the Clearing House and landlords, the service will deliver client assessments and on-going tenant support around: * Tenancy sustainment * Access to employment, training and education * Personal wellbeing, community integration and independence

Options: Further details are included within the procurement documents which the bidder will have unrestricted and full access to free of charge when you login to Sap Ariba. https://service.ariba.com/Supplier.aw

Renewal: The contracts are being procured for an initial duration of 3 years with an option to extend in whole or in part and may be allocated in any configuration comprising full years or fractional periods expressed in months for up to a further 3 years.

Lot 3 - Tenancy Sustainment Teams - North East

Lot 3 - The TSTs will provide floating long-term support to tenants in Clearing House accommodation. Working in partnership with the Clearing House and landlords, the service will deliver client assessments and on-going tenant support around: * Tenancy sustainment * Access to employment, training and education * Personal wellbeing, community integration and independence.

Options: Further details are included within the procurement documents which the bidder will have unrestricted and full access to free of charge when you login to Sap Ariba. https://service.ariba.com/Supplier.aw

Renewal: The contracts are being procured for an initial duration of 3 years with an option to extend in whole or in part and may be allocated in any configuration comprising full years or fractional periods expressed in months for up to a further 3 years.

Lot 4 - Tenancy Sustainment Teams South East

Lot 4 - The TSTs will provide floating long-term support to tenants in Clearing House accommodation. Working in partnership with the Clearing House and landlords, the service will deliver client assessments and on-going tenant support around: * Tenancy sustainment * Access to employment, training and education * Personal wellbeing, community integration and independence.

Options: Further details are included within the procurement documents which the bidder will have unrestricted and full access to free of charge when you login to Sap Ariba. https://service.ariba.com/Supplier.aw

Renewal: The contracts are being procured for an initial duration of 3 years with an option to extend in whole or in part and may be allocated in any configuration comprising full years or fractional periods expressed in months for up to a further 3 years.

Lot 5 - Tenancy Sustainment Teams South West

Lot 5 - The TSTs will provide floating long-term support to tenants in Clearing House accommodation. Working in partnership with the Clearing House and landlords, the service will deliver client assessments and on-going tenant support around: * Tenancy sustainment * Access to employment, training and education * Personal wellbeing, community integration and independence.

Options: Further details are included within the procurement documents which the bidder will have unrestricted and full access to free of charge when you login to Sap Ariba. https://service.ariba.com/Supplier.aw

Renewal: The contracts are being procured for an initial duration of 3 years with an option to extend in whole or in part and may be allocated in any configuration comprising full years or fractional periods expressed in months for up to a further 3 years.

Lot 6 - Tenancy Sustainment Teams North West

Lot 6 - The TSTs will provide floating long-term support to tenants in Clearing House accommodation. Working in partnership with the Clearing House and landlords, the service will deliver client assessments and on-going tenant support around: * Tenancy sustainment * Access to employment, training and education * Personal wellbeing, community integration and independence.

Options: Further details are included within the procurement documents which the bidder will have unrestricted and full access to free of charge when you login to Sap Ariba. https://service.ariba.com/Supplier.aw

Renewal: The contracts are being procured for an initial duration of 3 years with an option to extend in whole or in part and may be allocated in any configuration comprising full years or fractional periods expressed in months for up to a further 3 years.

Lot 7 - Private Rented Sector (PRS) Tenancy Sustainment Team

Lot 7 - PRS TST will provide short-term floating support to clients at the point that they first move into private rented sector accommodation. They will manage referrals and assessments and provide support around: * Setting up a tenancy, including utilities and bills * Understanding tenancy rights and responsibilities * Tenancy sustainment * Personal wellbeing, community integration and independence.

Options: Further details are included within the procurement documents which the bidder will have unrestricted and full access to free of charge when you login to Sap Ariba. https://service.ariba.com/Supplier.aw

Renewal: The contracts are being procured for an initial duration of 3 years with an option to extend in whole or in part and may be allocated in any configuration comprising full years or fractional periods expressed in months for up to a further 3 years.

### Planning Information

Preliminary Market Engagement Questionnaire 
To engage providers of Rough Sleeping (RS) and Homes Off the Streets services (HOTS) and seek their input on: 
Innovations to support preventative and sustainable re-housing outcomes; 
Challenges and opportunities within the operating environment to achieve high performing services and maximise efficiencies; 
Technology or partnership approaches that could enhance reach, responsiveness, or quality.
A RS-HOTS prospectus should be obtained and read before responding to the questionnaire. The prospectus can be obtained by emailing SOCIALIMPACTINITIATIVES@tfl.gov.uk. 
If you have insights, experience, or proposals that could inform the design of future services, please complete our questionnaire https://forms.office.com/e/iTdQ0kF7Fc. This will be available from 9 am on Tuesday 11th November until 17:00 on Tuesday 2nd December 
If you experience any issues accessing or completing the form, or have specific questions about the engagement process, please contact us via email at: SOCIALIMPACTINITIATIVES@tfl.gov.uk

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/038992-2026 |
| Notice type | UK4 - Tender Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Planning, Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Apr 2026 |
| Submission deadline | 3 Jul 2026 |
| Future notice date | 29 Apr 2026 |
| Award date | Not specified |
| Contract period | 31 Mar 2027 - 31 Mar 2030 |
| Recurrence | 2029-04-01 |

## Values

| Field | Value |
| --- | --- |
| Tender value | £60,285,000 |
| Lots value | £60,285,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GREATER LONDON AUTHORITY (GLA) |
| Additional buyers | TRANSPORT FOR LONDON |
| Locality | LONDON |
| Post town | East London |
| Postcode | E16 1ZE |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 85 - Health and social work services
- 98 - Other community, social and personal services

### Codes

- 85300000 - Social work and related services
- 98000000 - Other community, social and personal services

## Release History

- 29 Apr 2026 at 09:13 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/038992-2026
- 28 Apr 2026 at 11:21 - Planning - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/038508-2026
- 10 Nov 2025 at 16:36 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/072545-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/038992-2026
  29th April 2026 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/038508-2026
  28th April 2026 - Pipeline notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/072545-2025
  10th November 2025 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://content.tfl.gov.uk/supplier-registration.pdf
- https://forms.office.com/e/iTdQ0kF7Fc
- https://s1-eu.ariba.com/Sourcing/Main/ad/selfRegistration?realm=TfL
- https://service.ariba.com/Supplier.aw
- https://www.gov.uk/government/publications/procurement-act-2023-short-guides/the-procurement-act-2023-a-short-guide-for-suppliers-html
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.london.gov.uk/
- https://www.london.gov.uk/programmes-strategies/housing-and-land/mayors-priorities-londons-housing-and-land/homelessness/services-people-experiencing-homelessness-including-sleeping-rough/mayors-rough-sleeping-plan-action

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05de10. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05de10.json.