---
title: "Contact Centre as a Service Platform licencing"
ocid: "ocds-h6vhtk-05de15"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05de15"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05de15.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05de15.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "STUDENT LOANS COMPANY"
published: "2025-11-10"
---

# Contact Centre as a Service Platform licencing

Buyer: STUDENT LOANS COMPANY  
Current stage: Planning  
OCID: ocds-h6vhtk-05de15

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05de15)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05de15.json)

## Summary

The Student Loans Company, a public authority under the central government, is planning to procure a "Contact Centre as a Service Platform" along with the necessary licensing. This procurement falls under the goods category and involves a selective procurement method, specifically an award under a framework. The tender, associated with communication software packages, is primarily located in the United Kingdom. The process is currently at the planning stage, with the contract period expected to start on 1st April 2026 and conclude on 31st March 2029. The entire procurement has a gross value of £10,800,000.

This tender presents a significant business opportunity for companies specialising in communication software and solutions, particularly those offering services that include voice, omni-channel connectivity to Salesforce, as well as AI and automation capabilities. Businesses capable of offering a robust, integrated contact centre solution that meets the required specifications will find this a lucrative prospect. Companies with experience in framework agreements will be well-suited to compete in this selective procurement process, as the tender involves a competitive selection under an existing framework agreement.

## Notice

Provision of a Contact Centre as a Service Platform/Product and associated licencing. Capabilities to include voice, omni-channel connectivity to Salesforce, AI and automation.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/072554-2025 |
| Notice type | UK1 - Pipeline Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Award under framework |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Nov 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Mar 2026 - 31 Mar 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £9,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STUDENT LOANS COMPANY |
| Locality | DARLINGTON |
| Post town | Darlington |
| Postcode | DL1 1RW |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC3 Tees Valley |
| ITL 3 | TLC33 Darlington |
| Local authority | Darlington |
| Electoral ward | Red Hall & Lingfield |
| Westminster constituency | Darlington |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48510000 - Communication software package

## Release History

- 10 Nov 2025 at 16:52 - Planning - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/072554-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/072554-2025
  10th November 2025 - Pipeline notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05de15. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05de15.json.