---
title: "IT Help Desk Outsourcing"
ocid: "ocds-h6vhtk-05de9f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05de9f"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05de9f.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05de9f.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "OFFICE OF RAIL AND ROAD"
published: "2025-11-11"
---

# IT Help Desk Outsourcing

Buyer: OFFICE OF RAIL AND ROAD  
Current stage: Award  
OCID: ocds-h6vhtk-05de9f

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05de9f.json)

## Summary

The Office of Rail and Road (ORR), a central government public authority based in London, has completed the procurement process for its IT Help Desk Outsourcing project. This contract encompasses remote IT support services, ranging from first to third line assistance for the ORR, including tasks like incident resolution and password resets. The procurement has progressed to the award stage with Stone Technologies Limited, located in Stafford, selected as the supplier. The contract commenced on 1 October 2025 and will run until 30 September 2026, with potential extensions available. The total value of the contract is £145,385, with the possibility of extending the service for up to an additional 12 months.

This procurement offers opportunities for businesses involved in IT support services, particularly those that can offer flexible and scalable solutions such as helpdesk and remote technical support. Companies specialising in the IT services sector are well-placed to pursue this and similar contracts, especially those that can provide comprehensive solutions through technological platforms like ServiceNow. With a robust presence and reputation in IT service provision, small and medium enterprises (SMEs) could leverage such contracts to establish and expand their business profiles within the public sector.

## Notice

Provision of remote 1st to 3rd line IT support services for users at the Office of Rail and Road (ORR). Services include incident resolution, password resets, desktop and printer troubleshooting, and escalation via phone, email, and ServiceNow portal. Optional onboarding, reporting, and extended hours support are available.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/072768-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Below threshold - unknown |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Nov 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 17 Sep 2025 |
| Contract period | 30 Sep 2025 - 30 Sep 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £145,385 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFFICE OF RAIL AND ROAD |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4QZ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | STONE TECHNOLOGIES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72253100 - Helpdesk services

## Release History

- 11 Nov 2025 at 12:36 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/072768-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/072768-2025
  11th November 2025 - Contract details notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05de9f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05de9f.json.