---
title: "IWM/2526/DE/3480: Digital Transformation Support Framework (Strategic and Delivery Roles) for IWM - Lot 5 Award Notice"
ocid: "ocds-h6vhtk-05debc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05debc"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05debc.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05debc.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "IMPERIAL WAR MUSEUMS"
published: "2026-05-22"
---

# IWM/2526/DE/3480: Digital Transformation Support Framework (Strategic and Delivery Roles) for IWM - Lot 5 Award Notice

Buyer: IMPERIAL WAR MUSEUMS  
Current stage: Award  
OCID: ocds-h6vhtk-05debc

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## Summary

The Imperial War Museums (IWM), a public sector body in the UK, has concluded its procurement process for various lots under its Digital Transformation Support Framework. This process was initiated to secure digital services aimed at supporting both planned and reactive requirements across their digital estate. The procurement, titled "IWM/2526/DE/3480: Digital Transformation Support Framework (Strategic and Delivery Roles)", involved a competitive flexible procedure for several lots, including services like web development, project management, and business analysis. The award stage was completed in May 2026, with contracts set to commence on 10 June 2026 and run for two years, with the option for renewal. Key suppliers include 6B Digital Ltd, Bliss Digital Ltd, Four Communications Limited, and others who have been selected to provide specific services as detailed in the tender documentation.

This tender opens up avenues for growth for businesses focusing on digital services, particularly those with expertise in areas such as software development, AI, business analysis, and project management. The nature of the framework fosters collaboration among up to three suppliers per lot, promoting opportunities for diverse companies to engage with IWM. Companies well-versed in agile development, data consultancy, and digital marketing stand to benefit significantly by aligning their services with IWM's strategic digital transformation goals. Such engagements not only promise significant monetary awards but also enhance a supplier's portfolio within the public sector, providing credibility and future opportunities in national and international markets.

## Notice

The Digital Transformation Department at Imperial War Museums (IWM) is seeking to establish a multi-supplier Support Framework to deliver a range of digital services over the next two-to-three years. This Framework will support both planned and reactive requirements across IWM's digital estate. IWM is looking to engage experienced and capable suppliers who can offer competitive pricing, demonstrate responsiveness, and provide reliable support aligned with IWM's digital transformation goals. The Lots being procured under this Framework are: Lot 1 - Data Consultancy Lot 2 - Software Engineering including AI Lot 3 - Business Analysis Lot 4 - Project Management & Support Lot 5 - Web Development (Drupal, Shopify, WordPress)* Lot 6 - Functional Consultants & Developers for MS Dynamics 365 Suppliers will be appointed to specific service categories ("Lots"), with up to three suppliers selected per Lot. Each Lot will be evaluated independently, and appointment to one Lot does not guarantee selection for any other. Suppliers will be assessed based on their ability to deliver high-quality services, as determined through the evaluation methodology and award criteria outlined in the tender documentation. Interested suppliers are encouraged to review the full tender documentation for detailed requirements and submission guidance.

### Lot Information

Data Consultancy

Scope of Services The provider will offer expert data consultancy services to underpin IWM's data consolidation and governance workstreams. The core objective is to treat data as a strategic asset, enabling data-informed decision-making and supporting commercial growth. This includes auditing IWM's current data maturity, defining a strategic roadmap for data utilisation, advising on appropriate technologies and platforms, and establishing clear protocols for data ownership, stewardship, and quality management across the organisation. Technical and Functional Requirements *Data Strategy & Governance: Develop and implement a comprehensive data strategy, including frameworks for data governance, quality assurance, and data lifecycle management. *Data Consolidation: Advise on and support the integration of disparate data sources across IWM (e.g., retail, admissions, marketing) into a unified and accessible system. *Compliance: Ensure all data processing activities are fully compliant with UK GDPR and other relevant data protection legislation. Provide consultancy on data privacy and compliance best practices. *Analytics and Insights: Establish methodologies for customer segmentation, campaign targeting, and performance tracking to drive commercial activities. *Decision Support: Support the cultural shift towards data-informed decision-making by providing actionable insights and reports to key stakeholders.

Renewal: IWM reserves the right to take up the respective one-year extension period and will notify the Potential Provider up to three months before the start of a respective extension period.

Software Engineering including AI

Scope of Services To provide specialist software engineering services for the development, maintenance, and integration of the technical infrastructure supporting IWM's digital transformation. This involves building new digital products, integrating third-party APIs, enhancing back-end systems, and prototyping innovative AI applications. This includes the exploration and implementation of Artificial Intelligence (AI) to enhance user experiences (e.g., through personalised recommendations) and improve operational efficiency (e.g., through automation of internal processes). Technical and Functional Requirements *Infrastructure Development: Design, build, and maintain robust and scalable software solutions. *AI Integration: Develop and integrate AI capabilities, including machine learning models and neural networks, to create innovative digital products and services. *Database Technologies: Demonstrate expertise in modern database technologies, including NoSQL, graph, and vector databases, to support advanced data processing and AI applications. Familiarity with technologies such as Weviate, Pinecone, or similar is desirable. *System Integration: Ensure new and existing systems are effectively integrated to provide a seamless user journey and efficient data flow. *Agile Development: Work within an agile project management framework to deliver iterative improvements and new features.

Renewal: IWM reserves the right to take up the respective one-year extension period and will notify the Potential Provider up to three months before the start of a respective extension period.

Business Analysis

Scope of Services To provide business analysis services that bridge the gap between business needs and technical solutions. The role is critical for ensuring that digital projects deliver tangible value, are fit for purpose, and align with strategic objectives, particularly in supporting commercial income generation. This will involve conducting stakeholder workshops and interviews, defining user stories and acceptance criteria, supporting product owners with backlog refinement, and ensuring that technical solutions directly address the business problems they are intended to solve. Technical and Functional Requirements *Requirements Gathering: Elicit, analyse, and document business requirements from stakeholders across IWM. *Solution Design: Translate business needs into detailed functional and technical specifications for development teams. *Process Mapping: Analyse and model existing business processes ("as-is") and design optimised future-state processes ("to-be"). *System Configuration: Ensure systems are configured to support key commercial functions such as upselling, cross-selling, and personalised visitor journeys. *User Acceptance Testing (UAT): Develop UAT plans and coordinate testing activities to ensure solutions meet business requirements.

Renewal: IWM reserves the right to take up the respective one-year extension period and will notify the Potential Provider up to three months before the start of a respective extension period.

Project Management & Support

Scope of Services To provide structured and professional project management and support services to ensure the successful delivery of digital transformation projects. This role will manage delivery risk, coordinate cross-functional teams, and maintain momentum across multiple workstreams. Key responsibilities include managing project budgets and resources, reporting progress to steering committees and the Digital Transformation Board, and ensuring project delivery adheres to appropriate methodologies (e.g., Agile, Waterfall, or a hybrid approach) as required by the specific project. Technical and Functional Requirements *Project Planning: Develop and maintain detailed project plans, schedules, and budgets. *Risk Management: Identify, assess, and mitigate project risks and issues. *Stakeholder Management: Manage communications and relationships with project stakeholders, including providing regular progress updates to the Digital Transformation Board. *Team Coordination: Coordinate the activities of internal teams and third-party suppliers to ensure project milestones are met. *Governance & Reporting: Ensure adherence to IWM's project management framework and provide accurate and timely status reports.

Renewal: IWM reserves the right to take up the respective one-year extension period and will notify the Potential Provider up to three months before the start of a respective extension period.

Web Development

Scope of Services To provide expert web development services for IWM's key web platforms, including Drupal, Shopify, and WordPress. The focus is on creating high-performing, user-friendly, and secure websites that support digital engagement and e-commerce goals. The scope includes building custom modules/plugins, implementing new designs provided by IWM's creative teams, optimising websites for search engines (SEO) and performance, and providing ongoing maintenance, security patching, and technical support. Technical and Functional Requirements *Platform Expertise: Demonstrate advanced skills in both front-end and back-end development for Drupal, Shopify, and WordPress. *Front-End Development: Proficient in technologies such as ReactJS, Angular, NextJS, and jQuery to create responsive and engaging user interfaces. *Back-End Development: Proficient in technologies such as PHP, Linux, SQL, and search technologies (e.g., Solr, Elasticsearch). *E-commerce: Develop and maintain robust e-commerce capabilities, ensuring a seamless and high-converting online sales experience. *Accessibility: Ensure all web development work complies with the latest Web Content Accessibility Guidelines (WCAG AA 2.2).

Renewal: IWM reserves the right to take up the respective one-year extension period and will notify the Potential Provider up to three months before the start of a respective extension period.

Functional Consultants & Developers for MS Dynamics 365

Scope of Services To provide specialist functional consultancy and development for IWM's Microsoft Dynamics 365 platform. This role will ensure the system is configured and customised to support efficient and effective business processes across a wide range of departments. This will involve working with specific modules (e.g., Sales, Customer Service, Finance, HR), undertaking data migration activities, creating custom reports and dashboards (e.g., using Power BI), and automating business workflows to improve operational efficiency. Technical and Functional Requirements *Functional Configuration: Configure and customise MS Dynamics 365 to meet the specific business needs of departments such as retail, membership, finance, HR, and operations. *Solution Design: Design and document solutions within the Dynamics 365 ecosystem, ensuring they are scalable and align with best practices. *Development: Undertake development tasks, including creating plugins, custom workflows, and integrations with other systems. *Training and Support: Provide training and documentation to end-users to ensure successful adoption of the system.

Renewal: IWM reserves the right to take up the respective one-year extension period and will notify the Potential Provider up to three months before the start of a respective extension period.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/048272-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Competitive flexible procedure |
| Tender suitability | SME |
| Awardee scale | Large, SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 May 2026 |
| Submission deadline | 12 Dec 2025 |
| Future notice date | Not specified |
| Award date | 21 May 2026 |
| Contract period | 9 Jun 2026 - 9 Jun 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,050,000 |
| Lots value | £1,050,000 |
| Awards value | £735,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active, Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | IMPERIAL WAR MUSEUMS |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 6HZ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | St George's |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 11 |
| Supplier names | 6B DIGITAL; BLISS DIGITAL; FOUR COMMUNICATIONS; KAMPAKIS AND; KERV DIGITAL; MA FINANCIAL CONSULTANCY; MMCG CONSULTANCY SERVICES; ORE TECHNOLOGIES; POD EUROPE; PWC; RETURN ON INTELLIGENCE EUROPE LIMITED T/A EMERGN |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support
- 73 - Research and development services and related consultancy services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 72200000 - Software programming and consultancy services
- 72212100 - Industry specific software development services
- 72212480 - Sales, marketing and business intelligence software development services
- 72212900 - Miscellaneous software development services and computer systems
- 72221000 - Business analysis consultancy services
- 72224000 - Project management consultancy services
- 72413000 - World wide web (www) site design services
- 72415000 - World wide web (www) site operation host services
- 73100000 - Research and experimental development services
- 73210000 - Research consultancy services
- 79410000 - Business and management consultancy services
- 79411000 - General management consultancy services
- 79421000 - Project-management services other than for construction work

## Release History

- 22 May 2026 at 16:10 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/048272-2026
- 22 May 2026 at 16:09 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/048270-2026
- 22 May 2026 at 16:07 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/048268-2026
- 22 May 2026 at 15:58 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/048261-2026
- 22 May 2026 at 14:53 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/048165-2026
- 22 May 2026 at 14:53 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/048164-2026
- 11 Nov 2025 at 14:05 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/072825-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/048272-2026
  22nd May 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/048270-2026
  22nd May 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/048268-2026
  22nd May 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/048261-2026
  22nd May 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/048165-2026
  22nd May 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/048164-2026
  22nd May 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/072825-2025
  11th November 2025 - Tender notice on Find a Tender

## Notice URLs

- https://www.delta-esourcing.com/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05debc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05debc.json.