---
title: "Wi-Fi Support and Maintenance for Elizabeth Line, London Overground and Docklands Light Railway"
ocid: "ocds-h6vhtk-05df2a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05df2a"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05df2a.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05df2a.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "TRANSPORT FOR LONDON"
published: "2026-03-02"
---

# Wi-Fi Support and Maintenance for Elizabeth Line, London Overground and Docklands Light Railway

Buyer: TRANSPORT FOR LONDON  
Current stage: Award  
OCID: ocds-h6vhtk-05df2a

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## Summary

Transport for London has directly awarded a contract to Icomera UK Limited for the continued support and maintenance of proprietary Wi-Fi infrastructure on the Elizabeth Line, London Overground, and Docklands Light Railway. This contract, initiated under the Procurement Act 2023, Section 41, involves the specialised services necessary due to exclusive intellectual property rights and technical factors. The award was signed on 6th February 2026, and the contract period extends until 31st January 2031, with options for renewal up to 2033. The procurement method was a direct award, and the process is in the award stage, classified under the services procurement category in the information technology sector. These services are focused on essential IT operations, located within the United Kingdom.

This contract offers significant opportunities for companies involved in IT services, particularly those focusing on transport infrastructure and proprietary system maintenance. Businesses with expertise in maintaining specialised software and hardware systems may find competitive advantages, especially SMEs due to the involvement of Icomera UK Limited, categorised initially as a large-scale supplier. Those familiar with integration and optimisation of cloud-based management platforms could also benefit from similar opportunities. Given the specialised nature of Icomera's proprietary infrastructure, businesses interested in Wi-Fi connectivity solutions and systems deeply integrated with transport units would be well-suited to explore such contractual engagements with similar service requirements in public transport sectors.

## Notice

Transport for London (TfL) awarded a contract to Icomera UK Ltd (Icomera) (Icomera Contract) for the support and maintenance of proprietary Wi-Fi infrastructure installed on the Elizabeth Line (EL), London Overground (LO), and Docklands Light Railway (DLR) fleet. The WiFi infrastructure (Wi-Fi Infrastructure) originally procured and installed by the train manufacturer on the EL, LO and DLR is an infrastructure provided by Icomera. The Wi-Fi Infrastructure is propriety to Icomera. Following the installation of the Wi-Fi Infrastructure by the train manufacturer the on-going support, maintenance and service management of the Wi-Fi Infrastructure is the responsibility of TfL (Wi-Fi Support Services). Based on this and the fact the Wi-Fi Infrastructure is proprietary to Icomera, TfL require Icomera to provide Wi-Fi Support Services.

### Procurement Information

The Support and Maintenance contract is a direct award under Section 41 of the Procurement Act 2023. A direct award is permitted where specific conditions are met. In this case, the criteria under Schedule 5, Paragraphs 5 and 6 apply: * Paragraph 5: Only Icomera can supply the required services due to exclusive intellectual property rights, and there are no reasonable alternatives. * Paragraph 6: Due to technical reasons and lack of competition, only Icomera can deliver the required services, and no reasonable alternatives exist. Direct Award - Justifications: The justifications for this direct award are based on the following technical and proprietary considerations: * Proprietary Infrastructure: The Wi-Fi Infrastructure installed on the rolling stock units are based on Icomera's proprietary hardware and software architecture. This includes onboard routers, access points, and connectivity modules that are uniquely configured to interface with Icomera's cloud-based management platform and analytics tools. Only Icomera is authorised to provide firmware updates, security patches, and performance optimisation for this infrastructure. * Integrated System Design: The Icomera solution is deeply integrated into the train's onboard systems, including power supply, data interfaces, and physical mounting configurations. Replacing this infrastructure would require a complete redesign of the onboard network architecture, including re-certification of safety-critical components and re-engineering of train systems to accommodate alternative equipment. * Exclusive Support Capability: Icomera's Network Operations Centre (NOC) and remote monitoring tools are tailored to their proprietary systems. No third-party provider has access to the diagnostic protocols, configuration tools, or service APIs required to manage and maintain the infrastructure effectively. * Operational Disruption Risk: Transitioning to a new supplier would involve decommissioning existing equipment, procuring and installing new systems, and coordinating with train manufacturers to support integration and testing. This would introduce significant cost, time, and operational risk, particularly given the need to maintain uninterrupted service across active fleets.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/018368-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Mar 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 12 Nov 2025 |
| Contract period | 6 Feb 2026 - 31 Jan 2031 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £5,150,000 |
| Contracts value | £5,150,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSPORT FOR LONDON |
| Locality | LONDON |
| Post town | East London |
| Postcode | E20 1JN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ICOMERA |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 2 Mar 2026 at 11:46 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/018368-2026
- 26 Jan 2026 at 10:26 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/006480-2026
- 12 Nov 2025 at 09:19 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/073013-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/018368-2026
  2nd March 2026 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/006480-2026
  26th January 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/073013-2025
  12th November 2025 - Transparency notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-12764

## Notice URLs

- http://www.icomera.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05df2a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05df2a.json.