---
title: "UK Power Networks Customer Vulnerability Enduring Partnerships"
ocid: "ocds-h6vhtk-05df6b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05df6b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05df6b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05df6b.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "UK POWER NETWORKS (OPERATIONS) LIMITED"
published: "2026-03-09"
---

# UK Power Networks Customer Vulnerability Enduring Partnerships

Buyer: UK POWER NETWORKS (OPERATIONS) LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-05df6b

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## Summary

The procurement process for the "UK Power Networks Customer Vulnerability Enduring Partnerships" has been concluded, with UK Power Networks (Operations) Limited serving as the buyer. This initiative falls under the services industry category, specifically targeting community and customer-care services. Located in London, the procurement sought partners to support vulnerable customers as part of UK Power Networks' RIIO-ED2 commitments. The process utilised a competitive flexible procedure under an open method, with a total estimated contract value excluding VAT of £4,963,785. Key dates include the award date on 3 March 2026, with the contract period commencing on 1 April 2026 and potentially extending until 31 March 2030. The procurement stage is complete, and the award notice was published on 9 March 2026.

This tender presents significant opportunities for businesses specialising in customer service and community support services. Companies that provide non-in-depth and in-depth advice to individuals at risk of fuel poverty, as well as those offering broader, enduring support services, are particularly well-positioned to benefit. The procurement process favoured suppliers such as Community Energy Pathways Ltd and Hope 4 U Limited, both classified as SMEs, emphasising the suitability of smaller enterprises to participate in such initiatives. The project encourages collaboration with UK Power Networks' Customer Vulnerability team to provide targeted assistance, creating growth opportunities through partnerships and enhancing organisational profiles in delivering social value. The engagement in this tender can help businesses meet the high customer satisfaction benchmarks set by UK Power Networks, driving service excellence and reputation in the industry.

## Notice

As part of its RIIO-ED2 commitments, UK Power Networks (UKPN) has developed an ambitious strategy to support vulnerable customers beyond its core responsibilities as a Distribution Network Operator (DNO). This includes tackling fuel poverty and ensuring that no one is left behind in the transition to a net zero future. UKPN has set a target to assist 100,000 vulnerable customers per regulatory year, with an overall ED2 Net Present Value (NPV) target of PS10.94 million. Alongside these commitments, we uphold the importance of delivering outstanding customer service, expecting partners to maintain high customer satisfaction levels (CSAT) exceeding 94%. UK Power Networks are looking for trusted partners with a focus on Consumer Vulnerability support services. We require partners who can work with the UK Power Networks' Customer Vulnerability team to target specific activities or groups of customers, as identified through data analysis. Projects will be expected to comprise of services that provide targeted support to fuel poor customers, and which deliver against our targets. These services should include: * Non-in-depth advice * In-depth advice to customers who may be in or at risk of being in fuel poverty * Wider and more enduring support Total Value (estimated) excluding VAT: PS4,963,785

### Lot Information

Lot 1

Renewal: Extension options for up to 2 further years to take us into the next regulatory period. Can be taken in one go, one year at a time, or not at all.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/020902-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Competitive flexible procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Mar 2026 |
| Submission deadline | 12 Dec 2025 |
| Future notice date | Not specified |
| Award date | 3 Mar 2026 |
| Contract period | 31 Mar 2026 - 31 Mar 2028 |
| Recurrence | 2027-09-01 |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,397,000 |
| Lots value | £3,397,000 |
| Awards value | £5,956,542 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK POWER NETWORKS (OPERATIONS) LIMITED |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 6NP |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | St George's |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | COMMUNITY ENERGY PATHWAYS; HOPE 4 U |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 85 - Health and social work services
- 98 - Other community, social and personal services

### Codes

- 75200000 - Provision of services to the community
- 79342300 - Customer services
- 79342320 - Customer-care services
- 85322000 - Community action programme
- 98000000 - Other community, social and personal services

## Release History

- 9 Mar 2026 at 13:42 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/020902-2026
- 12 Nov 2025 at 11:54 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/073117-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/020902-2026
  9th March 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/073117-2025
  12th November 2025 - Tender notice on Find a Tender

## Notice URLs

- http://www.communityenergypathways.org.uk
- http://www.hope4u.co.uk
- https://ukpowernetworks.sharepoint.com/:f:/s/ProcurementDocumentManagement/IgCHXNy9UtGHQKnoU7Xl5eojAT4AhusyWSbGzpw_p8SW8jA
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05df6b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05df6b.json.