--- title: "Debt Collection Services" ocid: "ocds-h6vhtk-05e033" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05e033" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05e033.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05e033.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "ANGLIAN WATER SERVICES LIMITED" published: "2025-11-14" --- # Debt Collection Services Buyer: ANGLIAN WATER SERVICES LIMITED Current stage: Planning OCID: ocds-h6vhtk-05e033 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05e033) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05e033.json) ## Summary Anglian Water Services Limited, acting as the buyer, is currently in the planning stage of procuring Debt Collection Services for its domestic and some commercial customers. The procurement process involves a market engagement exercise, which is detailed in the Market Engagement Pack. This includes a questionnaire and essential information aimed at prospective suppliers. The process covers services for multi-placement collection and trace, with a strategy for both live and vacated accounts, culminating in external agency partnerships where necessary. Scheduled deadlines for engagement responses are set for the 5th of December, 2025. The procurement falls under the services category for private utilities and will span several regions including UKF2, UKF3, and UKH. Contracts for the identified lot are expected to commence on the 29th of July, 2027, and will run through to 2031, with potential extensions up to 2035. This procurement represents an opportunity for businesses in the debt collection industry to align with a major utility provider. Companies with a focus on comprehensive customer recovery strategies and the ability to handle complex debt scenarios across multiple placement stages will find this tender particularly appealing. The procurement will potentially accommodate market shifts and technological advancements, requiring robust systems enhancements and supplier onboarding. Businesses experienced in working within a framework agreement structure will be well-placed to take advantage of this opportunity, particularly those capable of managing a six-month mobilisation period post-award to align with Anglian Water's operational requirements. ## Notice Relating to the supply/provision of Debt Collection Services at 1st,2nd,3rd & 4th placement collect & 1st, 2nd & 3rd placement trace and collect services. Background Debt Recovery Approach Upon entering our debt recovery process, customers receive a series of written communications, telephone calls, and SMS notifications. Following these steps, our decision engine determines the appropriate course of action - either initiating legal proceedings or engaging a debt collection specialist. This market engagement pertains to the latter approach. Anglian Water currently partners with several debt collection agencies to support the recovery of outstanding balances from customers at domestic properties. Customers are mainly homeowners, landlords and tenants with a smaller proportion comprising commercial customers. Accounts presently follow a tiered placement strategy across first, second and third placements. This applies to live and vacated collect accounts and accounts that require tracing before collection. Where our internal litigation efforts, including those that have already been taken to court, have been exhausted, this will also be referred to our external agencies. At present third-placement accounts are managed exclusively through a doorstep visit strategy. While our current contracts are scheduled to conclude in July 2027, we acknowledge that initiating the market engagement process at this stage may appear premature. However, we anticipate that significant changes will be required to our existing debt management systems. To ensure a smooth transition and allow sufficient time for implementation for both our suppliers and Anglian Water, we have incorporated a six-month mobilisation period following the award of the new contracts. This preparatory phase is intended to support system enhancements, supplier onboarding, and alignment with revised operational requirements. It is our intention to go to market early 2026 following conclusion of the Market Engagement exercise. Please refer to both the Debt Collection Questionnaire and the Market Engagement Info Pack attached to the scanmarket event. ### Planning Information Engagement process description - Debt Collection Services PA 2025 0099 The Market Engagement Pack includes two essential documents: 1. Debt Collection Service Market Engagement Information Pack - Please ensure you read this document in full before responding to any of the questions that follow. 2. Debt Collection Service Market Engagement Questionnaire. The procurement documents associated with this process will be accessible via Anglian Water's online e-sourcing platform, Scanmarket. Suppliers who are interested can access this event through the Find a Tender service, and the public events page on Scanmarket, or directly from their personal dashboard if they have previously registered on Scanmarket. Access can also be via the below link https://esourcing.scanmarket.com/Events/PublicEvents/3004/57aa08f02740e2c172f509ae0fa4807a/all If you are unable to access Scanmarket, please use the quick call functionality on the Scanmarket website ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/073800-2025 | | Notice type | UK2 - Preliminary Market Engagement Notice | | Procurement type | Framework | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 14 Nov 2025 | | Submission deadline | Not specified | | Future notice date | 5 Dec 2025 | | Award date | Not specified | | Contract period | 28 Jul 2027 - 28 Jul 2031 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Planning | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ANGLIAN WATER SERVICES LIMITED | | Locality | HUNTINGDON | | Post town | Peterborough | | Postcode | PE29 6XU | | Country | England | | ITL 1 | TLH East (England) | | ITL 2 | TLH4 Cambridgeshire and Peterborough | | ITL 3 | TLH42 Cambridgeshire CC | | Local authority | Huntingdonshire | | Electoral ward | Huntingdon North | | Westminster constituency | Huntingdon | | Delivery location | TLF2 Leicestershire, Rutland and Northamptonshire, TLF3 Lincolnshire, TLH East (England) | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79940000 - Collection agency services ## Release History - 14 Nov 2025 at 09:40 - PlanningUpdate - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/073800-2025 - 13 Nov 2025 at 10:55 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/073446-2025 ## Documents - https://www.find-tender.service.gov.uk/Notice/073800-2025 14th November 2025 - Preliminary market engagement notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/073446-2025 13th November 2025 - Preliminary market engagement notice on Find a Tender ## Notice URLs - https://esourcing.scanmarket.com/Events/PublicEvents/3004/57aa08f02740e2c172f509ae0fa4807a/all - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05e033. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05e033.json.