---
title: "Tenant Satisfaction Survey"
ocid: "ocds-h6vhtk-05e2c5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05e2c5"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05e2c5.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05e2c5.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SOUTH TYNESIDE BOROUGH COUNCIL"
published: "2026-01-14"
---

# Tenant Satisfaction Survey

Buyer: SOUTH TYNESIDE BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-05e2c5

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## Summary

South Tyneside Borough Council has successfully completed the procurement process for the Tenant Satisfaction Survey under its jurisdiction. The contracting authority, based in South Shields, United Kingdom, handled this procurement intending to gather feedback from its 16,000 tenancies. The procurement was conducted via an open competition method, which concluded with a contract awarding on 18th December 2025. The contract, valued at £46,785, is categorized under surveying services and is set to be active from 1st February 2026 until 31st January 2029, with a possible extension if the Council is satisfied with the supplier's performance. The supplier awarded the contract is ARP Research Ltd, a small to medium-sized enterprise from Sheffield. This procurement was below threshold, and the procurement was under a special regime classified as a concession.

This tender presents substantial opportunities for businesses specialising in surveying services, especially those capable of adapting to public sector requirements. The structured opportunity is particularly beneficial for SMEs looking to leverage their tailored service offerings to public authorities. By participating in open competitions such as this, businesses can expand their portfolios and credibility within the public sector. This also underscores a significant opening for local or national survey firms to establish partnerships with government bodies like South Tyneside Borough Council by demonstrating expertise in tenant engagement and customer feedback collection, essential for local government operations.

## Notice

South Tyneside Council wishes to carry out a tenant satisfaction measures (TSM) survey to understand the views of our customers. The council currently has 16,000 tenancies. We would like the successful provider to use the government's set TSMs questions as the basis for carrying out a tenant satisfaction survey with a representative sample of the council's tenants. The survey may need to be reviewed and amended should the content of the TSMs change during the period but must include:- * Separate covering letter * All required TSM questions * Two additional open text questions * Six demographic questions (9 options max per question, previously one A4 side)

### Lot Information

Lot 1

Renewal: An extension would be approved if the Council is satisfied with the service that has been provided throughout the initial contract period,

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/003018-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Below threshold - open competition |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Jan 2026 |
| Submission deadline | 5 Dec 2025 |
| Future notice date | Not specified |
| Award date | 18 Dec 2025 |
| Contract period | 1 Feb 2026 - 31 Jan 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £48,000 |
| Lots value | £48,000 |
| Awards value | £46,785 |
| Contracts value | £46,785 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTH TYNESIDE BOROUGH COUNCIL |
| Locality | SOUTH SHIELDS |
| Post town | Newcastle upon Tyne |
| Postcode | NE33 2RL |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | South Tyneside |
| Electoral ward | Beacon and Bents |
| Westminster constituency | South Shields |
| Delivery location | TLC22 Tyneside |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ARP RESEARCH |

## CPV Codes

### Divisions

- 71 - Architectural, construction, engineering and inspection services

### Codes

- 71355000 - Surveying services

## Release History

- 14 Jan 2026 at 11:13 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/003018-2026
- 18 Dec 2025 at 15:53 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/084559-2025
- 17 Nov 2025 at 16:26 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/074525-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/003018-2026
  14th January 2026 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/084559-2025
  18th December 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/074525-2025
  17th November 2025 - Tender notice on Find a Tender
- https://open-uk.org/login
  Bidders must be registered on the Open E-Procurement System. Registration is free of charge via https://open-uk.org/login. Once registered, please search for Project number # OPEN20251995 where you can download the full tender pack.

## Notice URLs

- http://www.arp-research.co.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.nepo.org/open

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05e2c5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05e2c5.json.