---
title: "SMBC and SHG Netcall Contact Centre Solution"
ocid: "ocds-h6vhtk-05e345"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05e345"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05e345.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05e345.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "STOCKPORT METROPOLITAN BOROUGH COUNCIL"
published: "2025-11-18"
---

# SMBC and SHG Netcall Contact Centre Solution

Buyer: STOCKPORT METROPOLITAN BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-05e345

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05e345)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05e345.json)

## Summary

The procurement process, initiated by Stockport Metropolitan Borough Council, entails the acquisition of a shared Netcall Contact Centre Solution for SMBC and SHG. Classified within the software-related services industry (CPV 72260000), this procurement falls under the services category. The contracting process, completed under a limited procurement method without prior publication, took place in the UK, with the key date being the contract signing on 18th November 2025. The procurement framework was via NHS Shared Business Services, targeting digital online communication solutions, and the contract is actively awarded to Netcall Technology Limited, with a total value of £693,000.

This tender presents significant growth opportunities within the software services and IT sector, particularly for businesses specialising in advanced call centre solutions, including AI features. It is particularly suitable for SMEs experienced in IT services, consulting, and digital communication systems. With the focus on modernised and efficient service solutions, businesses providing innovative software solutions that enhance self-service and call management would find this tender advantageous for demonstrating their expertise while expanding their reach in public sector contracts.

## Notice

Procurement of a modern up to date contact centre solution that is suitable for both SMBC and SHG - shared solution. Advanced self-serve and call diversion features, with AI capabilities.

### Lot Information

Lot 1

Procurement of a modern up to date contact centre solution that is suitable for both SMBC and SHG - shared solution. Advanced self-serve and call diversion features, with AI capabilities.

### Procurement Information

Award of a contract without prior publication of a call for competition in the cases listed below The procurement falls outside the scope of application of the regulations Explanation: Framework Call Off via NHS Shared Business Services Patient / Citizen Communication & Engagement Solutions Framework Lot 1: Digital (online) communication

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/074752-2025 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Nov 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 18 Nov 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £693,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STOCKPORT METROPOLITAN BOROUGH COUNCIL |
| Locality | STOCKPORT |
| Post town | Stockport |
| Postcode | SK1 3XE |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD35 Greater Manchester South East |
| Local authority | Stockport |
| Electoral ward | Brinnington & Stockport Central |
| Westminster constituency | Stockport |
| Delivery location | TLD3 Greater Manchester |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCALL TECHNOLOGY |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support
- 72260000 - Software-related services

## Release History

- 18 Nov 2025 at 13:02 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/074752-2025

## Notice URLs

- https://www.stockport.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05e345. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05e345.json.