---
title: "Out of Hours Contact Centre"
ocid: "ocds-h6vhtk-05e4ac"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05e4ac"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05e4ac.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05e4ac.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "ASPIRE HOUSING"
published: "2026-02-02"
---

# Out of Hours Contact Centre

Buyer: ASPIRE HOUSING  
Current stage: Award  
OCID: ocds-h6vhtk-05e4ac

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05e4ac)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05e4ac.json)

## Summary

Aspire Housing, a public authority in the UK, recently concluded a procurement process for the "Out of Hours Contact Centre" service. This process, under the open and below-threshold competition method, culminated in the awarding and contracting phases. The awarded contract is active, beginning on 1st April 2026 and set to run for three years, with a possible two-year extension, located in region UKG. The procurement falls under the services category, specifically focusing on telephone-answering services. The tender was initially announced with an end date for submissions by 12th December 2025, and the award was confirmed to ORBIS PROTECT LIMITED on 28th January 2026. Aspire Housing, based in Newcastle Under Lyme, plays a key role as a sub-central government public buyer.

This contract presents significant opportunities for business growth, particularly for suppliers in the service industry specialising in contact centre operations. Small to medium-sized enterprises (SMEs) and voluntary, community and social enterprises (VCSEs) can particularly benefit from such opportunities, as the tender specification encourages reserved participation policies for these groups. The contract's emphasis on a 60% quality to 40% price award criterion suggests that businesses prioritising high-quality service delivery will be well-positioned to compete. Companies with experience in handling large volumes of calls and maintaining call handling service level agreements are ideally suited to collaborate with Aspire Housing in this lucrative venture.

## Notice

Aspire Housing (referred to as "Aspire") is looking to appoint a provider of an Out of Hours Contact Centre provision for a contract commencing in April 2026 for a term of 3 years with the option to extend for a further 2 years.

### Lot Information

Lot 1

Renewal: Option to extend for a further 2x 12 month periods

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/008738-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Below threshold - open competition |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Feb 2026 |
| Submission deadline | 12 Dec 2025 |
| Future notice date | Not specified |
| Award date | 28 Jan 2026 |
| Contract period | 31 Mar 2026 - 31 Mar 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £72,000 |
| Lots value | £72,000 |
| Awards value | Not specified |
| Contracts value | £82,917 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ASPIRE HOUSING |
| Locality | NEWCASTLE UNDER LYME |
| Post town | Stoke-on-Trent |
| Postcode | ST5 0QW |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG24 Staffordshire CC |
| Local authority | Newcastle-under-Lyme |
| Electoral ward | May Bank |
| Westminster constituency | Newcastle-under-Lyme |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ORBIS PROTECT |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services

## Release History

- 2 Feb 2026 at 09:11 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/008738-2026
- 19 Nov 2025 at 15:55 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/075357-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/008738-2026
  2nd February 2026 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/075357-2025
  19th November 2025 - Tender notice on Find a Tender

## Notice URLs

- http://www.orbisprotect.com
- https://in-tendhost.co.uk/aspirehousing/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05e4ac. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05e4ac.json.