---
title: "Tenant Satisfaction Measures (TSM) Perception Surveys"
ocid: "ocds-h6vhtk-05e4f5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05e4f5"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05e4f5.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05e4f5.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "LONDON BOROUGH OF HAMMERSMITH AND FUHAM"
published: "2025-11-20"
---

# Tenant Satisfaction Measures (TSM) Perception Surveys

Buyer: LONDON BOROUGH OF HAMMERSMITH AND FUHAM  
Current stage: Award  
OCID: ocds-h6vhtk-05e4f5

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## Summary

This procurement process, initiated by the London Borough of Hammersmith and Fulham, focuses on conducting Tenant Satisfaction Measures (TSM) Perception Surveys. The primary aim is to engage an independent research company for a two-year period to fulfil the Regulator of Social Housing's standards for transparency and accountability. The procurement belongs to the public-opinion polling and survey conduction services industry category, located in the United Kingdom. The tender, awarded to BMG Research Ltd, an experienced large-scale supplier based in Birmingham, followed a limited procurement method targeting sub-central government public authority needs. Initiated on 7 November 2025, the contract will span until 6 November 2027, with a total value of £132,296.64. This process has been completed successfully, with the award phase already active as of 20 November 2025.

For businesses specialising in market research and survey conduction, this tender offers a substantial opportunity to grow their portfolio, particularly in servicing local government. Companies experienced in designing and delivering perception surveys and those capable of navigating regulatory demands will find this opportunity highly beneficial. The emphasis on fulfilling TSM for social housing implies a continuous demand for accurate and reliable data collection services, inviting businesses in the market research sector to consider future procurement processes announced by such public authorities.

## Notice

Procurement to engage an independent research company to design and deliver Tenant Satisfaction Measures (TSM) perception surveys for two years to meet the requirements of the Regulator of Social Housing's Transparency, Influence and Accountability Standard, and Tenant Satisfaction Measures Guidance.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/075477-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Below threshold - limited competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Nov 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 7 Nov 2025 |
| Contract period | 7 Nov 2025 - 6 Nov 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £132,296 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF HAMMERSMITH AND FUHAM |
| Locality | LONDON |
| Post town | West London |
| Postcode | W6 9JU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI33 Kensington & Chelsea and Hammersmith & Fulham |
| Local authority | Hammersmith and Fulham |
| Electoral ward | Hammersmith Broadway |
| Westminster constituency | Hammersmith and Chiswick |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BMG RESEARCH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services
- 79311200 - Survey conduction services
- 79320000 - Public-opinion polling services

## Release History

- 20 Nov 2025 at 09:25 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/075477-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/075477-2025
  20th November 2025 - Contract details notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05e4f5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05e4f5.json.