---
title: "009111 - ATN Customer and Debtor Automated Engagement Platform (2025)"
ocid: "ocds-h6vhtk-05e63b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05e63b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05e63b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05e63b.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NEWCASTLE CITY COUNCIL"
published: "2025-11-21"
---

# 009111 - ATN Customer and Debtor Automated Engagement Platform (2025)

Buyer: NEWCASTLE CITY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-05e63b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05e63b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05e63b.json)

## Summary

Newcastle City Council has completed the procurement process for the "009111 - ATN Customer and Debtor Automated Engagement Platform (2025)" within the services industry category. Located in Newcastle Upon Tyne, UKC22 region, the council utilised a direct procurement method for this project, deemed below the threshold without competition. The contract, which was awarded on 21st November 2025, is scheduled from 5th July 2025 to 4th July 2026. This procurement process, characterized by a lack of formal competitive tendering, reflects a strategic decision to directly engage with a suitable supplier for specific IT services involving software and information systems.

This tender presents substantial business growth opportunities especially for SMEs specialising in IT services, including consulting, software development, and support. With VOICESCAPE LIMITED, an SME based in Salford, already awarded the contract, similar technology-oriented SMEs can consider building strong relationships with public authorities like Newcastle City Council for future opportunities. Companies with a focus on developing automated engagement platforms or adept in software package systems are particularly well-suited to compete in this space, offering innovative solutions that can enhance citizen interaction and debt management efficiency for local government bodies.

## Notice

Direct award, under threshold for 009111 - ATN Customer and Debtor Automated Engagement Platform (2025)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/075996-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Nov 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 3 Jul 2025 |
| Contract period | 4 Jul 2025 - 4 Jul 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £55,456 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NEWCASTLE CITY COUNCIL |
| Locality | NEWCASTLE UPON TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE1 8QH |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Monument |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VOICESCAPE |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 21 Nov 2025 at 12:18 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/075996-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/075996-2025
  21st November 2025 - Contract details notice on Find a Tender

## Notice URLs

- http://www.voicescape.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.newcastle.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05e63b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05e63b.json.