---
title: "SMAX Premium Service Desk"
ocid: "ocds-h6vhtk-05e773"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05e773"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05e773.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05e773.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "ROYAL CORNWALL HOSPITALS NHS TRUST"
published: "2025-11-24"
---

# SMAX Premium Service Desk

Buyer: ROYAL CORNWALL HOSPITALS NHS TRUST  
Current stage: Award  
OCID: ocds-h6vhtk-05e773

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05e773)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05e773.json)

## Summary

The Royal Cornwall Hospitals NHS Trust has recently completed a procurement process for the renewal of its existing service desk platform, titled "SMAX Premium Service Desk," which involves licence, maintenance, and hosting services. This procurement was executed using a direct award method due to proprietary software reasons, with specific classifications for single suppliers' intellectual property and technical reasons. The industry category is focused on software package and information systems. Located in the Truro region of the United Kingdom, this procurement falls under the public authority - central government. The contract, awarded to IOCO Solutions Limited, a supplier based in Hertford, is set to begin on 29th December 2025 and will conclude on 28th December 2030. The award for this service desk, valued at £294,285 net (or £353,142 gross), is documented under a pending status with a future signature date scheduled for 4th December 2025.

This tender presents substantial opportunities for businesses involved in software supply and services, particularly those with expertise in providing proprietary solutions. Companies that specialise in software packages and information systems can benefit from engaging in such contracts to enhance their portfolio and secure long-term service agreements. Given the direct award method for proprietary reasons, businesses with a unique offering or exclusive rights in similar fields may see increased opportunities for collaboration with public authorities. Small and medium-sized enterprises (SMEs), such as IOCO Solutions Limited, which successfully secured the contract, demonstrate that innovative SMEs with targeted solutions can effectively compete and thrive in the public procurement market.

## Notice

Renewal of existing service desk platform - licence, maintenance and hosting

### Procurement Information

Proprietary software

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/076494-2025 |
| Notice type | UK5 - Transparency Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Nov 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 24 Nov 2025 |
| Contract period | 29 Dec 2025 - 28 Dec 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £294,285 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ROYAL CORNWALL HOSPITALS NHS TRUST |
| Locality | TRURO |
| Post town | Truro |
| Postcode | TR1 3LJ |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK3 Cornwall and Isles of Scilly |
| ITL 3 | TLK30 Cornwall and Isles of Scilly |
| Local authority | Cornwall |
| Electoral ward | Gloweth, Malabar & Shortlanesend |
| Westminster constituency | Truro and Falmouth |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IOCO SOLUTIONS |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72268000 - Software supply services

## Release History

- 24 Nov 2025 at 13:58 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/076494-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/076494-2025
  24th November 2025 - Transparency notice on Find a Tender

## Notice URLs

- https://ioco.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05e773. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05e773.json.