---
title: "WCC Children & Families Service Digital Front Door Solution Market Testing"
ocid: "ocds-h6vhtk-05e91c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05e91c"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05e91c.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05e91c.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "WARWICKSHIRE COUNTY COUNCIL"
published: "2026-02-18"
---

# WCC Children & Families Service Digital Front Door Solution Market Testing

Buyer: WARWICKSHIRE COUNTY COUNCIL  
Current stage: Tender  
OCID: ocds-h6vhtk-05e91c

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## Summary

Warwickshire County Council is in the planning phase of procuring a digital solution for its Children & Families Service. This "Digital Front Door Solution" aims to streamline access to support services through innovative technologies such as conversational AI and smart chatbots. Organisations interested in participating must register on the Warwickshire e-tendering platform by the deadline of 15 December 2025. Located in the West Midlands region, this procurement process, scheduled to potentially commence contract phases in April 2026, categorises under services with a focus on communication software development, inviting businesses to explore new opportunities.

The tender represents a significant opportunity for businesses specialising in digital software and AI solutions to contribute to the development of crucial public services. Enterprises, particularly small and medium-sized ones, capable of offering scalable and comprehensive digital communication software will find this tender especially rewarding. By engaging in this market testing, organisations can help shape the future structure of service delivery within the council, providing insights into optimal service models and improvements. Businesses that excel in technology innovation and collaborative public service solutions are well-suited to this procurement opportunity.

## Notice

Children and Families Service is exploring innovative approaches to deliver a modern, digital solution that acts as a digital front door, with intelligent features such as conversational AI, smart chatbots and intent recognition. This platform will enable families and partners to quickly and easily search for support, guiding them to the most appropriate services based on their needs. The Council wants to engage with a variety of organisations, in a confidential setting, so that we can ensure we have considered all possible options and any associated risks and issues during our procurement process. We would like to hear from providers who can deliver all aspects of the service, and can provide a scalable solution. If you are able to or are interested in delivering parts of the service, please indicate this in your response. Your participation will help us understand how well the local market can meet our support needs and contribute ideas as to how the current services may be improved for people.

### Planning Information

Warwickshire County Council will be using its e-tendering system (WarwickshireCC) for the administration of this procurement process. Providers must register with the system to be able to express an interest and download documents. The web address for the portal is:
https://in-tendhost.co.uk/warwickshirecc/aspx/Home
Registration and use of our portal is free. When registering you will be re-directed to the In-Tend sell2midlands site. If you already registered and have issues logging in then you may need to re-set your password. You will need to select "Log in to portal" next to Warwickshire County Council.
All correspondence or clarifications relating to this procurement must be via the portals' correspondence function. If you are having trouble registering with the portal please email us at: procurement@warwickshire.gov.uk
Providers must register on In-Tend and log in to our portal to express an interest in this project and to be able to correspond with us about this market testing.
The deadline for Market Testing Returns is 15th December 2025 at 12 midday, and the deadline for clarification questions is 5th December 2025 at 12 midday.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/014660-2026 |
| Notice type | UK12 - Procurement Termination Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning, Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Feb 2026 |
| Submission deadline | Not specified |
| Future notice date | 15 Dec 2025 |
| Award date | Not specified |
| Contract period | 31 Mar 2026 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Withdrawn |
| Lots status | Withdrawn |
| Awards status | Cancelled |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WARWICKSHIRE COUNTY COUNCIL |
| Additional buyers | Missing |
| Locality | WARWICK |
| Post town | Coventry |
| Postcode | CV34 4SA |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG1 Herefordshire, Worcestershire and Warwickshire |
| ITL 3 | TLG13 Warwickshire CC |
| Local authority | Warwick |
| Electoral ward | Warwick Saltisford |
| Westminster constituency | Warwick and Leamington |
| Delivery location | TLG13 Warwickshire CC |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72212510 - Communication software development services

## Release History

- 18 Feb 2026 at 11:17 - TenderCancellation - UK12 - Procurement Termination Notice - https://www.find-tender.service.gov.uk/Notice/014660-2026
- 26 Nov 2025 at 12:22 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/077207-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/014660-2026
  18th February 2026 - Procurement termination notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/077207-2025
  26th November 2025 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- http://www.warwickshire.gov.uk
- https://in-tendhost.co.uk/warwickshirecc/aspx/Home
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05e91c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05e91c.json.