---
title: "Friends and Family Test Messaging Provision"
ocid: "ocds-h6vhtk-05ea69"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05ea69"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05ea69.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05ea69.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "MID AND SOUTH ESSEX NHS FOUNDATION TRUST"
published: "2025-11-27"
---

# Friends and Family Test Messaging Provision

Buyer: MID AND SOUTH ESSEX NHS FOUNDATION TRUST  
Current stage: Planning  
OCID: ocds-h6vhtk-05ea69

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05ea69.json)

## Summary

The Mid and South Essex NHS Foundation Trust is currently in the planning stage of a procurement process titled "Friends and Family Test Messaging Provision" in the services category, primarily focusing on SMS services. Located in Basildon, UK, the trust is seeking innovative ideas and solutions to enhance the delivery of its NHS Friends and Family Test. This market engagement will conclude on 12th December 2025, as the trust aims to better understand potential delivery models that could effectively meet their requirements. The contract, which falls under the main procurement category of services, is expected to commence on 1st April 2026 and may be renewed annually until 2028.

This tender presents significant opportunities for businesses specialising in short message services, communication technology, and innovative service delivery models. Companies with expertise in providing user feedback mechanisms, especially those tailored for healthcare environments, would be well-suited to compete for this contract. By engaging with Mid and South Essex NHS Foundation Trust, businesses can establish connections with a central government authority and potentially secure a role in enhancing patient engagement across a wide range of NHS services.

## Notice

The NHS Friends and Family Test (FFT) is an important tool to help people who use NHS services have the opportunity to provide feedback on their experience. The FFT was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It's a quick and anonymous way to give your views after receiving NHS care or treatment. Since the FFT was launched in 2013, millions of patients have submitted feedback. It's used by most NHS services, including community care, hospitals, mental health services, maternity services, GP and dental practices, emergency care, and patient transport.

### Planning Information

Mid and South Essex NHS Foundation Trust are interested to understand what solutions or delivery models might be possible, and how the market could help us achieve the intended outcomes for Friends and Family Test. 
We are not seeking detailed proposals or formal commitments, we would like to invite suppliers to share ideas, innovations, and approaches for how the requirement outlined in the attached document could be met. 
Please share all this with benjamin.larocca@nhsnet

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/077797-2025 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Nov 2025 |
| Submission deadline | Not specified |
| Future notice date | 12 Dec 2025 |
| Award date | Not specified |
| Contract period | 31 Mar 2026 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Planning |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MID AND SOUTH ESSEX NHS FOUNDATION TRUST |
| Locality | BASILDON |
| Post town | Southend-on-Sea |
| Postcode | SS16 5NL |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH37 Essex Thames Gateway |
| Local authority | Basildon |
| Electoral ward | Langdon Hills |
| Westminster constituency | South Basildon and East Thurrock |
| Delivery location | TLH3 Essex |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64212100 - Short Message Service (SMS) services

## Release History

- 27 Nov 2025 at 15:46 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/077797-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/077797-2025
  27th November 2025 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.mse.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05ea69. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05ea69.json.