--- title: "Friends and Family Test (FFT)" ocid: "ocds-h6vhtk-05ea77" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05ea77" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05ea77.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05ea77.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "MID AND SOUTH ESSEX NHS FOUNDATION TRUST" published: "2026-04-22" --- # Friends and Family Test (FFT) Buyer: MID AND SOUTH ESSEX NHS FOUNDATION TRUST Current stage: Tender OCID: ocds-h6vhtk-05ea77 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05ea77) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05ea77.json) ## Summary The Mid and South Essex NHS Foundation Trust is currently undergoing a procurement process for the provision of Friends and Family Test (FFT) services. This process, with an open procedure method, is aimed at enhancing patient experience feedback across NHS services. The tender, categorised under Enhanced Messaging Service (EMS) services in the health sector, addresses a need for collecting and analysing patient feedback efficiently. It is marked as active, with a submission deadline on 20 May 2026. The tender is above the financial threshold, with an estimated gross value of £600,000 GBP, and interested parties are invited to submit their documentation via the Atamis e-Tendering portal. Key procurement stages include active enquiry and submission periods running until early May 2026, with the award period concluding in July 2026. The Trust, located in Basildon, aims to establish a sustainable contract from September 2026, potentially extending to August 2031. This tender presents significant opportunities for businesses specialising in messaging and feedback services, particularly those experienced in EMS provisions within healthcare settings. Companies that can demonstrate innovative solutions and delivery models for the FFT services are well-suited to compete for this contract. The procurement focuses on quality and technical requirements, showcasing the Trust's commitment to improving patient experiences through effective service delivery. Firms capable of delivering high social value alongside competitive costing are encouraged to participate, enhancing their business prospects by contributing to the enhancement of NHS service delivery. Suppliers have the opportunity to influence the Trust via market engagement initiatives scheduled for December 2025, providing a platform for insights and innovations in patient feedback mechanisms. ## Notice The NHS Friends and Family Test (FFT) is an important tool to help people who use NHS services have the opportunity to provide feedback on their experience. MSEFT is opening this opportunity to tender for the provision of this service ### Lot Information Lot 1 Renewal: two (2) twelve (12) month extension periods ### Planning Information Mid and South Essex NHS Foundation Trust are interested to understand what solutions or delivery models might be possible, and how the market could help us achieve the intended outcomes for Friends and Family Test. We are not seeking detailed proposals or formal commitments, we would like to invite suppliers to share ideas, innovations, and approaches for how the requirement outlined in the attached document could be met. To obtain further information, including all documentation, please follow these steps: 1. Log in to the supplier portal at https://health-family.force.com/s/Welcome 2. Locate the opportunity using  3. Click Register Interest C404521 ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/036472-2026 | | Notice type | UK4 - Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning, Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 22 Apr 2026 | | Submission deadline | 20 May 2026 | | Future notice date | 12 Dec 2025 | | Award date | Not specified | | Contract period | 31 Aug 2026 - 31 Aug 2029 | | Recurrence | 2031-07-01 | ## Values | Field | Value | | --- | --- | | Tender value | £500,000 | | Lots value | £500,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | MID AND SOUTH ESSEX NHS FOUNDATION TRUST | | Locality | BASILDON | | Post town | Southend-on-Sea | | Postcode | SS16 5NL | | Country | England | | ITL 1 | TLH East (England) | | ITL 2 | TLH3 Essex | | ITL 3 | TLH37 Essex Thames Gateway | | Local authority | Basildon | | Electoral ward | Langdon Hills | | Westminster constituency | South Basildon and East Thurrock | | Delivery location | TLH3 Essex | ## CPV Codes ### Divisions - 64 - Postal and telecommunications services ### Codes - 64212200 - Enhanced Messaging Service (EMS) services ## Release History - 22 Apr 2026 at 09:57 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/036472-2026 - 28 Nov 2025 at 11:10 - PlanningUpdate - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/077999-2025 - 27 Nov 2025 at 16:06 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/077825-2025 ## Documents - https://www.find-tender.service.gov.uk/Notice/036472-2026 22nd April 2026 - Tender notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/077999-2025 28th November 2025 - Preliminary market engagement notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/077825-2025 27th November 2025 - Preliminary market engagement notice on Find a Tender ## Notice URLs - https://atamis-1928.my.site.com/s/Welcome - https://health-family.force.com/s/Welcome - https://www.legislation.gov.uk/ukpga/2023/54/contents - https://www.mse.nhs.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05ea77. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05ea77.json.