---
title: "Extension to Field Service for Above Ground Assets"
ocid: "ocds-h6vhtk-05eb71"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05eb71"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05eb71.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05eb71.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "UNITED UTILITIES WATER LIMITED"
published: "2025-12-02"
---

# Extension to Field Service for Above Ground Assets

Buyer: UNITED UTILITIES WATER LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-05eb71

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## Summary

United Utilities Water Limited, a private utility, is conducting a procurement process titled "Extension to Field Service for Above Ground Assets." The process is in the award stage, having been initiated as a tender to enhance United Utilities' system for managing field operations associated with above-ground assets such as treatment works and pumping stations. This operation aligns with their technology strategy aimed at improving operational efficiencies and reducing operating costs. Located in Great Sankey, United Utilities is set to extend its partnership with Salesforce UK Limited through a direct award contract. The contract, valued at £7,426,310.43, begins on 5 January 2026 and ends on 28 October 2030, with an option for further subscription purchases during its validity. Salesforce's CRM and software support services will be deployed across multiple UK regions including UKD, UKC, and UKI.

This tender presents significant opportunities for businesses in software development and CRM solutions, particularly those with expertise in integrating technology systems for utilities. By leveraging existing suppliers like Salesforce, the contract minimizes technical complexity and enhances resource efficiency, allowing for a streamlined process management system that suits United Utilities' needs for both above-ground and below-ground assets. Companies aligned with similar technological infrastructure or those capable of supporting the Salesforce platform would find this contract lucrative and a chance to fortify their presence in the utilities sector.

## Notice

United Utilities Water Limited (United Utilities) has a requirement to replace its current system for planning, scheduling and otherwise managing field operations for issues arising in relation to United Utilities' portfolio of above ground assets. These above ground assets primary include treatment works, pumping stations and other assets that perform active processes in the management its clean water operations and waste water operations. As a result, United Utilities have worked with a Technology framework partner to identify and document a comprehensive set of requirements for a replacement system and to map those requirements against systems available in the market. As part of this, consideration was given to alignment to United Utilities' technology strategy, which includes maximising operational efficiencies, reduce technical complexity and risk whilst lowering operating costs by rationalising our technology estate where appropriate. United Utilities already have a system for planning scheduling and otherwise managing field operations in relation to its below ground assets. These below ground assets primarily include United Utilities' distribution network of water pipes, waste water sewers and associated infrastructure which are typically situated below ground. This existing system is powered by the "Field Service" platform supplied by and licensed from Salesforce. This consists of core licences to the Field Service system (the Core System) plus a number of associated supplemental "add on" products that are required to deliver a production service (e.g. a support service known as "signature support", a sandbox facility for test purposes and "Audit Field Trail" for system record keeping purposes). This provides an end to end service for managing the promotion of required activities, for work management, scheduling, work execution and mobile management. This is referred to below as the Existing Below Ground Use Case. Following the output of the technology partner review exercise referred to above, it is intended to award a contract to Salesforce for additional licenses for the Core System, plus the provision of equivalent add-on products and services to those referenced above, plus the provision and licensing of "Agent Force for Field Service" and "Event Monitoring" as further supplemental add-on products. This is referred to below as the Supplemental Above Ground Use Case. The primary reasons for this proposal are to avoid disproportionate technical difficulties arising from a new system being incompatible and / or different from United Utilities' existing systems environment. In particular expanding United Utilities' current use of the Core System and associated add-ons by adopting it for the Supplemental Above Ground Use Case will achieve this objective because it: * leverages existing skilled resources, and existing support arrangements both with Salesforce and with 3rd party support providers that are equally applicable to the Existing Below Ground Use Case and the Supplemental Above Ground Use Case; * aligns with existing system architecture and colleague familiarity (both in-house technical experts and workforce operating across both the Existing Below Ground Use Case and the Supplemental Above Ground Use Case) * avoids insofar as possible technical and operational complexity and resulting difficulties which would arise from a requirement for UU to integrate with separate external systems to those currently used for the Existing Below Ground Use Case; * avoids duplicate supplier management that would otherwise be required if we were to adopt a different system to that currently used for the Existing Below Ground Use Case; * by utilising the same supplier for both process and network assets, it ensures a unified supplier model with one accredited partner responsible for configuration, maintenance, consistent security and change control across operations covering both use cases.

### Procurement Information

United Utilities intends to enter into contract with Salesforce for an expanded planning and scheduling solution for its above ground assets on the following basis: The public contract concerns the supply of goods, services or works by the existing supplier, which are intended as an extension to or partial replacement of existing goods, services or works in circumstances where a) a change in supplier would result in the contracting authority receiving goods, services or works that are different from or incompatible with the existing goods services or works; and b) the difference or incompatibility would result in disproportionate technical difficulties in operation or maintenance.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/078893-2025 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Dec 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 28 Nov 2025 |
| Contract period | 5 Jan 2026 - 28 Oct 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £7,426,310 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNITED UTILITIES WATER LIMITED |
| Locality | GREAT SANKEY |
| Post town | Warrington |
| Postcode | WA5 3LP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD6 Cheshire |
| ITL 3 | TLD61 Warrington |
| Local authority | Warrington |
| Electoral ward | Great Sankey North and Whittle Hall |
| Westminster constituency | Warrington South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SALESFORCE |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48445000 - Customer Relation Management software package
- 72261000 - Software support services

## Release History

- 2 Dec 2025 at 12:40 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/078893-2025
- 28 Nov 2025 at 18:35 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/078278-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/078893-2025
  2nd December 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/078278-2025
  28th November 2025 - Transparency notice on Find a Tender

## Notice URLs

- http://www.salesforce.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05eb71. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05eb71.json.