--- title: "Understanding workload, workflow and productivity for HM Probation" ocid: "ocds-h6vhtk-05ec21" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05ec21" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05ec21.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05ec21.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "MINISTRY OF JUSTICE" published: "2025-12-01" --- # Understanding workload, workflow and productivity for HM Probation Buyer: MINISTRY OF JUSTICE Current stage: Planning OCID: ocds-h6vhtk-05ec21 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05ec21) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05ec21.json) ## Summary The Ministry of Justice (MoJ) in the United Kingdom is currently in the planning stage of a procurement process titled "Understanding workload, workflow and productivity for HM Probation." This initiative falls under the services main procurement category and is particularly focused on IT software development services. The preliminary market engagement notice was released on 1st December 2025, and the RFI process, available on the MoJ e-Sourcing portal, commenced on 4th December 2025. The relevant deadlines include the clarification period ending on 16th December 2025 and the submission of RFI responses by 19th December 2025. Located in London, the Ministry's procurement seeks to address high workloads within His Majesty’s Prison and Probation Service. The MoJ is engaging suppliers to improve understanding and management of workload and productivity, following findings of substantial workload challenges faced by the Probation Service. This tender offers significant opportunities for both SMEs and VCSEs, particularly those specialising in IT software development, to provide innovative solutions that could address systemic challenges in the probation sector. With the potential contract set to run from 1st April 2026 to 31st March 2027, businesses capable of offering robust workload and workflow management solutions are well-suited to compete. Engaging in this RFI could present a unique opportunity to collaborate with a central government department, providing both visibility and potential growth within the public sector by showcasing expertise in productivity solutions. The procurement method mainly involves gathering insights through a Request for Information (RFI) to gauge market conditions and align future invitations to tender with the available market solutions. ## Notice 1. Purpose of the Notice This UK2 Preliminary Market Engagement (PME) Notice is issued in accordance with the Procurement Act 2023. The purpose of this notice is to inform the market of a MoJ Request for Information (RFI) and to engage with suppliers to obtain feedback and insights on the potential requirement for a workload, workflow and productivity solution. The Ministry of Justice (MoJ) is a major government department, at the heart of the justice system. The MoJ works to protect and advance the principles of justice; our vision is to deliver a world-class justice system that works for everyone in society. His Majesty's Prison and Probation Service (HMPPS) is an executive agency, sponsored by the MoJ and carries out sentences given by the courts, in custody and in the community, and rehabilitates people in its care through education and employment. High workload remains a stubborn and persistent issue within Probation. A National Audit Office report https://www.nao.org.uk/wp-content/uploads/2025/10/building-an-effective-and-resilient-probation-service.pdf reviewed the resilience of Probation Services in England and Wales earlier in 2025 and identified: - 10 of 12 regions were exceeding 100% average workload for Probation Officers; - 46 of 108 delivery units were operating in red or amber delivery status (set up to manage high workloads), and so were not delivering all mandated sentence management activities; and - There was a 3150 FTE shortfall in staff working within sentence management. This sets a challenging context for Probation, and the need for us to better understand and manage workload, workflow and productivity. Ahead of budget allocations for 2026/27, the MoJ is keen to obtain feedback and insights on the potential requirement for a workload, workflow and productivity solution for HMPPS. This Request for Information (RFI) is a preliminary market engagement exercise to seek information relating to this requirement, and to gain a better understanding of the types and availability of products and services, as well as the commercial terms on which to acquire them. 2. Access and Communication This RFI is being conducted through the MoJ e-Sourcing portal and all communications between MoJ and Suppliers during this RFI process must strictly be made using the MoJ e-Sourcing portal. - Suppliers must create an account on the e-sourcing portal found via the link here: https://ministryofjusticecommercial.bravosolution.co.uk/web/login.html - Suppliers can access the RFI from 4th December (the 'RfI Opens' date) via PQQ_545. - The PQQ will hold the following RFI documents and information which consists of: *Attachment 1 RFI Instructions *Attachment 2 RFI Background and Scope *Attachment 3 RFI Questionnaire *Clarification questions and answers document (shared using the messaging facility) -Suppliers will respond to the RFI by uploading the completed Attachment 3 RFI Questionnaire to Technical Envelope, Question 1.1 'RFI Questionnaire'. 3. Timescales These are our intended RFI timescales. We will inform you if and when timelines change. 1st December 2025 - UK2 Preliminary Market Engagement Notice released and supplier e-sourcing system registration 4th December 2025 - RFI opens and Clarification period starts 16th December 2025, 17:00 - Clarification period ends 17th December 2025, 17:00 - Deadline for the publication of responses to RFI Clarification questions 19th December 2025, 17:00 - Deadline for submission of RFI Responses December to January 2025 - Confirm the next steps to Suppliers including potential opportunity for demonstrations 4. Disclaimer Nothing shall constitute a commitment to ordering or award unless the MoJ publishes an Invitation to Tender that results in the award of a Contract. The contents of the Preliminary Market Engagement are not binding and may be subject to change or cancellation. ### Planning Information Access and Communication This RFI is being conducted through the MoJ e-Sourcing portal and all communications between MoJ and Suppliers during this RFI process must strictly be made using the MoJ e-Sourcing portal. - Suppliers must create an account on the e-sourcing portal found via the link here: https://ministryofjusticecommercial.bravosolution.co.uk/web/login.html - Suppliers can access the RFI from 4th December (the ‘RfI Opens’ date) via PQQ_545. - The PQQ will hold the following RFI documents and information which consists of: *Attachment 1 RFI Instructions *Attachment 2 RFI Background and Scope *Attachment 3 RFI Questionnaire *Clarification questions and answers document (shared using the messaging facility) -Suppliers will respond to the RFI by uploading the completed Attachment 3 RFI Questionnaire to Technical Envelope, Question 1.1 ‘RFI Questionnaire’. Timescales These are our intended RFI timescales. We will inform you if and when timelines change. 1st December 2025 - UK2 Preliminary Market Engagement Notice released and supplier e-sourcing system registration 4th December 2025 - RFI opens and Clarification period starts 16th December 2025, 17:00 - Clarification period ends 17th December 2025, 17:00 - Deadline for the publication of responses to RFI Clarification questions 19th December 2025, 17:00 - Deadline for submission of RFI Responses December to January 2025 - Confirm the next steps to Suppliers including potential opportunity for demonstrations ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/078568-2025 | | Notice type | UK2 - Preliminary Market Engagement Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 1 Dec 2025 | | Submission deadline | Not specified | | Future notice date | 2 Mar 2026 | | Award date | Not specified | | Contract period | 31 Mar 2026 - 31 Mar 2027 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Planning | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | MINISTRY OF JUSTICE | | Locality | LONDON | | Post town | South West London | | Postcode | SW1H 9AJ | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | St James's | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72212517 - IT software development services ## Release History - 1 Dec 2025 at 15:19 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/078568-2025 ## Documents - https://www.find-tender.service.gov.uk/Notice/078568-2025 1st December 2025 - Preliminary market engagement notice on Find a Tender ## Notice URLs - https://ministryofjusticecommercial.bravosolution.co.uk/web/login.html - https://www.gov.uk/government/organisations/ministry-of-justice/about/procurement - https://www.legislation.gov.uk/ukpga/2023/54/contents - https://www.nao.org.uk/wp-content/uploads/2025/10/building-an-effective-and-resilient-probation-service.pdf ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05ec21. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05ec21.json.