---
title: "Employee Assistance Program & Counselling Services (Lot 1) and Musculoskeletal Support and Treatment Services (Lot 2)"
ocid: "ocds-h6vhtk-05ec34"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05ec34"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05ec34.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05ec34.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "LONDON NORTH EASTERN RAILWAY LIMITED"
published: "2026-06-09"
---

# Employee Assistance Program & Counselling Services (Lot 1) and Musculoskeletal Support and Treatment Services (Lot 2)

Buyer: LONDON NORTH EASTERN RAILWAY LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-05ec34

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05ec34.json)

## Summary

London North Eastern Railway Limited (LNER) has recently completed a public procurement process for services related to Employee Assistance and Counselling (Lot 1), and Musculoskeletal Support and Treatment (Lot 2). The procurement followed a selective procedure and was governed by the UK's Competitive Flexible Procedure, as outlined in the UKPGA 2023/54. This process, which commenced with a tender notice published on 1 December 2025, reached its award stage by May 2026, with the final awards announced on 9 June 2026. The service contracts are set to commence on 22 June 2026, with a potential renewal extension up to June 2031. These contracts, based in the United Kingdom, aim to enhance the well-being of LNER employees across various locations.

This tender offers significant opportunities for businesses within the health services industry, particularly those specialising in mental health support, physiotherapy, and workplace counselling. The contracts with LNER provide a substantial growth avenue for suppliers who can deliver high-quality, comprehensive support solutions tailored to both remote and onsite contexts. Large enterprises like Spectrum Wellness UK Ltd and SMEs such as UK Independent Medical Services Ltd have already secured contracts under this tender. Interested companies with capabilities in providing Employee Assistance Programmes (EAP) and specialised counselling, as well as those offering expert musculoskeletal treatment, would find this an excellent opportunity to expand their footprint in public sector service provision.

## Notice

Lot 1: Employee Assistance Programme (EAP) and Counselling Services: Provide confidential support to employees for personal or work-related challenges, including emotional wellbeing, financial advice, family matters, bereavement, and psychological support. This includes services such as Cognitive Behavioral Therapy (CBT), trauma counselling, and other psychological treatments to help employees manage mental health challenges, particularly those caused by stress, trauma, or role-related psychological concerns. The EAP should be accessible to all LNER employees, including remote workers, across the LNER route. Trauma Counselling: A key component of the Counselling should include access to trauma-specific counselling, delivered by professionals with experience in dealing with workplace trauma, ideally including rail-related incidents. Lot 2: Musculoskeletal (MSK) Support and Treatment Services: Provide expert physiotherapy support to all employees, including remote workers, across the LNER route.

### Lot Information

Employee Assistance Program & Counselling Services

Renewal: Initial contract length 1st July 2026 to 30th June 2029 with the option to extend for a further 1 + 1 years. Contract will include a termination for convenience clause.

Musculoskeletal Support and Treatment Services

Renewal: Initial contract length 1st July 2026 to 30th June 2029 with the option to extend for a further 1 + 1 years. Contract will include a termination for convenience clause.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/054384-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive flexible procedure |
| Tender suitability | Not specified |
| Awardee scale | Large, SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Jun 2026 |
| Submission deadline | 2 Jan 2026 |
| Future notice date | Not specified |
| Award date | 12 May 2026 |
| Contract period | 21 Jun 2026 - 22 Jun 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,236,278 |
| Lots value | £2,236,278 |
| Awards value | £2,078,813 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON NORTH EASTERN RAILWAY LIMITED |
| Locality | YORK |
| Post town | York |
| Postcode | YO1 6GA |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE2 North Yorkshire |
| ITL 3 | TLE21 York |
| Local authority | York |
| Electoral ward | Micklegate |
| Westminster constituency | York Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | SPECTRUM WELLNESS; UK INDEPENDENT MEDICAL SERVICES |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85100000 - Health services

## Release History

- 9 Jun 2026 at 14:27 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/054384-2026
- 1 Dec 2025 at 15:52 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/078597-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/054384-2026
  9th June 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/078597-2025
  1st December 2025 - Tender notice on Find a Tender

## Notice URLs

- http://www.spectrum.life
- http://www.ukim-oh.com
- https://tinyurl.com/LNERFusionRegistration
- https://www.gov.uk/guidance/public-register-of-rail-passenger-contracts
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05ec34. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05ec34.json.