---
title: "Leisure Centre Management Information System (MIS) for Leisure Centres in South Norfolk."
ocid: "ocds-h6vhtk-05ec70"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05ec70"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05ec70.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05ec70.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "SOUTH NORFOLK COUNCIL"
published: "2025-12-02"
---

# Leisure Centre Management Information System (MIS) for Leisure Centres in South Norfolk.

Buyer: SOUTH NORFOLK COUNCIL  
Current stage: Planning  
OCID: ocds-h6vhtk-05ec70

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## Summary

South Norfolk Council is in the planning stage of a significant procurement process aimed at implementing a modern Management Information System (MIS) across its leisure centres. This project, identified under "Leisure Centre Management Information System (MIS) for Leisure Centres in South Norfolk," falls within the services category and is set to replace an existing legacy system to enhance operational efficiency and customer experience. The initiative is open for preliminary market engagement, with key dates including a deadline to request a meeting by 12 December 2025 and market engagement meetings beginning on 16 December 2025. Located in the United Kingdom, specifically within the East of England regions UKH15 and UKH14, the implementation is scheduled to commence around September 2026. The procurement will follow the Competitive Flexible Procedure as outlined by the Procurement Act 2023 and is scheduled to formally begin around 14 January 2026.

This procurement presents excellent opportunities for firms specialising in industry-specific software, business transaction software, computer systems, consultancy services, or sports facilities operation services. With a contract value of up to £600,000 and an anticipated term of five years, businesses that can provide a scalable, adaptable, and secure MIS solution will find this opportunity particularly appealing. Small and medium-sized enterprises (SMEs) are especially encouraged to express interest, as the procurement explicitly indicates suitability for such entities. The successful vendor will be expected to integrate the MIS with existing financial, marketing, and operational platforms, making it an ideal opportunity for companies capable of delivering comprehensive and flexible IT solutions in the leisure sector.

## Notice

South Norfolk Leisure Services is embarking on a transformative project to implement a new, complete & modern Management Information System (MIS) across all its leisure centres. The primary objective is to replace the existing legacy system with an integrated solution that enhances operational efficiency, improves customer experience, and supports the strategic development of leisure services. SNC are seeking a solution for a 5+ year term and the solution must include the cost of all core licenses necessary for the implementation and ongoing operation of the Leisure Management Information System.

### Planning Information

South Norfolk Council (SNC) is embarking on a transformative project to implement a new, complete & modern Management Information System (MIS) across all its leisure centres. 
The primary objective is to replace the existing legacy system with an integrated solution that enhances operational efficiency, improves customer experience, and supports the strategic development of leisure services. 
SNC are seeking a solution for a 5+ year term and the solution must include the cost of all core licenses necessary for the implementation and ongoing operation of the Leisure Management Information System throughout the lifetime of the contract.
The new MIS will be deployed at Diss Swim Centre, Framingham Earl Sports Centre, Ketts Park Recreation Centre, Long Stratton Leisure Centre, and Wymondham Leisure Centre. It will facilitate the management of a wide range of activities and facilities, including swimming pools, sports halls, 3G pitches, swim schools, holiday programmes, block bookings, group exercise, gym inductions, activity waivers, and soft play as well as point of sale functionality. 
Additionally, the system will support both front-of-house and back-office operations, integrating seamlessly with finance, marketing, Swim school, 4-Global, Door Access control, and Power BI platforms.
This project aims to deliver a scalable, adaptable, and secure MIS that provides robust data analytics, supports campaign management and referrals, and ultimately drives membership retention and income growth. The implementation will be carefully managed to ensure minimal disruption, with full data migration, staff training, and supplier-led onboarding. 
As part of the pre-market engagement SNC will be looking to meet with potential suppliers so they can gain a full understanding of our requirements. 
South Norfolk Council, (SNC), is inviting suppliers interested in the opportunity to participate in Preliminary Market Engagement. It is intended to procure the contract through the Competitive Flexible Procedure subject to the Procurement Act 2023 and Procurement Regulations 2024.
SNC invites contractors who would like to participate in the market engagement to express their interest by emailing procurement@eastsuffolk.gov.uk and request the briefing pack.
You can also register on In-tend for free in advance of the tender being published free of charge, via the link provided in this notice: https://in-tendhost.co.uk/eastsuffolk
Please note that suppliers will have the opportunity to attend a 1:1 meeting with SNC via MS Teams to discuss this opportunity on Tuesday 16th December. Please notify East Suffolk Council to confirm your attendance by contacting procurement@eastsuffolk.gov.uk and a confirmed meeting date and time, along with details for the MS Teams call, will be sent out to suppliers thereafter. 
Suppliers may submit any questions or queries regarding the matters described in this presentation or the project generally via In-tend, or if that is not possible, contact procurement@eastsuffolk.gov.uk.
The deadline to request a meeting is: Friday 12 December 2025 at 5pm. (Please note that the questions in the briefing pack will form the basis for this meeting) Suppliers are welcome to also ask questions of SNC regarding this opportunity. 
Lastly please note that SNC ask suppliers to identify any confidential feedback in response to these questions as all supplier feedback, in response to SNC questions, may be shared with all parties as part of the tender process should it warrant inclusion.
Following the conclusion of the PME exercise - and assuming sufficient expressions of interest - SNC will incorporate feedback received into the proposed formal ITT process likely to commence on or around the 14th January 2026.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/078699-2025 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Dec 2025 |
| Submission deadline | Not specified |
| Future notice date | 14 Jan 2026 |
| Award date | Not specified |
| Contract period | 31 Aug 2026 - 31 Aug 2031 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £500,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Planning |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTH NORFOLK COUNCIL |
| Additional buyers | EAST SUFFOLK COUNCIL |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR7 0WF |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH6 Suffolk |
| ITL 3 | TLH63 East Suffolk |
| Local authority | East Suffolk |
| Electoral ward | Melton |
| Westminster constituency | Suffolk Coastal |
| Delivery location | TLH17 Breckland and South Norfolk |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support
- 92 - Recreational, cultural and sporting services

### Codes

- 48100000 - Industry specific software package
- 48400000 - Business transaction and personal business software package
- 48700000 - Software package utilities
- 48900000 - Miscellaneous software package and computer systems
- 72600000 - Computer support and consultancy services
- 92610000 - Sports facilities operation services

## Release History

- 2 Dec 2025 at 08:16 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/078699-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/078699-2025
  2nd December 2025 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- http://www.eastsuffolk.gov.uk
- https://in-tendhost.co.uk/eastsuffolk
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.southnorfolkandbroadland.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05ec70. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05ec70.json.