---
title: "Customer Research Surveys"
ocid: "ocds-h6vhtk-05ec7b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05ec7b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05ec7b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05ec7b.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "KARBON HOMES"
published: "2026-03-17"
---

# Customer Research Surveys

Buyer: KARBON HOMES  
Current stage: Award  
OCID: ocds-h6vhtk-05ec7b

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## Summary

Karbon Homes, a sub-central government public authority located in Newcastle, has completed the procurement process for "Customer Research Surveys." This project aims to enhance the Customer Experience Framework within the Karbon Group, including its subsidiaries and affiliated landlords. The procurement method used was an open procedure, with the contract now awarded to MEL RESEARCH LIMITED, an SME based in Birmingham. The contract, valued at £330,000, runs from 1st April 2026 to 31st March 2029, with possible extensions up to March 2031. The procurement process, consisting of perception surveys, transactional surveys, and ad hoc research, provides valuable insights to improve customer services and satisfaction. The award date for the contract was 17th March 2026.

This tender presents significant opportunities for businesses in the research and analysis sector, particularly those experienced in customer surveying and data-driven insights. The project demands expertise in diverse survey methodologies, making it ideal for companies looking to expand their service portfolios into public authority work. Businesses specialising in survey services, customer satisfaction evaluation, and actionable insight delivery will be well-suited to competing for similar contracts in the future. The collaboration with Karbon Group—a large association with varied customer needs—offers valuable exposure and the potential for long-term partnerships and extensions, enabling business growth and development in the public sector services market.

## Notice

The Karbon Group seek an experienced research agency to deliver the customer survey element of Karbon's Customer Experience Framework (CEF). Karbon Group consists of Karbon Association including Byker Community Trust (BCT) and subsidiaries 54North Homes (54NH) and Leazes Homes. Karbon Group also provides services to other landlords (i.e. almshouses) as well as to Keelman Homes via our cost sharing vehicle, both of which is part of this tender. Several customer survey types and methodologies make up our Customer Experience Framework: * Perception surveys (Tenant Satisfaction Measures and Pulse) * Transactional surveys (service specific following a transaction) * Occasional ad hoc research surveys We seek an experienced research agency with extensive research expertise to carry out our customer surveys and provide the business with actionable data and insight to enable the Karbon Group to provide excellent services to our customers.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/024153-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Mar 2026 |
| Submission deadline | 2 Jan 2026 |
| Future notice date | Not specified |
| Award date | 2 Feb 2026 |
| Contract period | 31 Mar 2026 - 31 Mar 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £330,000 |
| Lots value | £330,000 |
| Awards value | £330,000 |
| Contracts value | £330,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | KARBON HOMES |
| Locality | NEWCASLE |
| Post town | Newcastle upon Tyne |
| Postcode | NE12 8EG |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | North Tyneside |
| Electoral ward | Longbenton & Benton |
| Westminster constituency | Newcastle upon Tyne North |
| Delivery location | TLC North East (England), TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MEL RESEARCH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311000 - Survey services
- 79342311 - Customer satisfaction survey

## Release History

- 17 Mar 2026 at 14:50 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/024153-2026
- 3 Feb 2026 at 15:28 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/009569-2026
- 2 Dec 2025 at 09:05 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/078720-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/024153-2026
  17th March 2026 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/009569-2026
  3rd February 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/078720-2025
  2nd December 2025 - Tender notice on Find a Tender
- https://app.panacea-software.com/KarbonHomes/Login
  All relevant documents in tender pack.

## Notice URLs

- http://www.melresearch.co.uk
- https://app.panacea-software.com/KarbonHomes/
- https://www.karbonhomes.co.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05ec7b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05ec7b.json.