---
title: "Customer Operations Train the Trainer"
ocid: "ocds-h6vhtk-05eca6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05eca6"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05eca6.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05eca6.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS BUSINESS SERVICES AUTHORITY"
published: "2026-03-17"
---

# Customer Operations Train the Trainer

Buyer: NHS BUSINESS SERVICES AUTHORITY  
Current stage: Award  
OCID: ocds-h6vhtk-05eca6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05eca6)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05eca6.json)

## Summary

The procurement process initiated by the NHS Business Services Authority, headquartered in Newcastle upon Tyne, focused on the training services sector, specifically "Customer Operations Train the Trainer". This contract initially started on 2nd December 2025 and was scheduled to conclude on 17th March 2026. It was awarded through a limited competition method, reflecting a below-threshold procurement approach. The contract eventually reached termination on 17th March 2026 due to completion, with a final contract value of £30,000. Despite the contract termination, the details highlight the distinct phases of the procurement which included planning, tendering, and awarding.

This tender opportunity was designed to enhance business growth for entities specialising in training services. By catering to training services with a focus on customer operations, businesses versed in educational and instructional training programmes could reap benefits. Larger firms and entities proficient in developing and delivering 'train the trainer' programmes were best suited for competition, especially those able to provide quality training within central government frameworks. Opportunities like these allow businesses to engage with public authorities like the NHS, fostering partnerships and expanding their influence across the industry.

## Notice

This contract is for the provision of train the trainer training for the customer operations directive. The training was procured via a three quote process.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/024030-2026 |
| Notice type | UK11 - Contract Termination Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Below threshold - limited competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Mar 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 1 Dec 2025 |
| Contract period | 2 Dec 2025 - 17 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £30,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Terminated |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS BUSINESS SERVICES AUTHORITY |
| Additional buyers | Missing |
| Locality | NEWCASTLE UPON TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE15 8NY |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Lemington |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BOOST HR |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80500000 - Training services

## Release History

- 17 Mar 2026 at 13:00 - ContractTermination - UK11 - Contract Termination Notice - https://www.find-tender.service.gov.uk/Notice/024030-2026
- 2 Dec 2025 at 10:50 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/078794-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/024030-2026
  17th March 2026 - Contract termination notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/078794-2025
  2nd December 2025 - Contract details notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.nhsbsa.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05eca6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05eca6.json.