---
title: "Award of fully bilingual (Welsh and English) HR Information System (HRIS)"
ocid: "ocds-h6vhtk-05ee64"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05ee64"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05ee64.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05ee64.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SOCIAL CARE WALES"
published: "2026-04-21"
---

# Award of fully bilingual (Welsh and English) HR Information System (HRIS)

Buyer: SOCIAL CARE WALES  
Current stage: Award  
OCID: ocds-h6vhtk-05ee64

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## Summary

Social Care Wales, based in Cardiff, United Kingdom, has completed the procurement process for a fully bilingual (Welsh and English) Human Resources Information System (HRIS) aimed at replacing its current HR platform. The procurement adopted a competitive flexible procedure, which concluded with the award of the contract to HealthBoxHR Ltd. The HRIS project is in the award stage, marked by the pending start of the standstill period until 30 April 2026. The contract begins on 5 May 2026 and may extend up to April 2031. The new HRIS will enhance HR processes, workforce management, and bilingual compliance, preparing for a smooth rollout by 1 September 2026.

This tender presents a significant opportunity for businesses specialising in HR solutions, particularly those offering software with bilingual capabilities and integration features to streamline HR processes. Companies that excel in software development, IT services, and providing consultancy for HR systems are well-suited to compete in such procurement processes. The competitive flexible procedure and the provision for product demonstrations ensure that only robust solutions catering specifically to the Welsh HR framework and compliant with government standards are selected, thereby offering substantial growth possibilities for skilled service providers. The process also favours SMEs and VCSEs, providing a level playing field for smaller enterprises seeking to expand their services in the public sector.

## Notice

The purpose of this procurement was to select and implement a modern, secure, fully bilingual (Welsh and English) Human Resources Information System (HRIS) that will replace Social Care Wales's current HR platform (Ciphr). The new system must improve and streamline HR processes, support efficient workforce management, ensure legal compliance with Welsh language standards, and provide better user experience for employees, managers, and HR teams. It aims to deliver a solution that enables a smooth, well-managed implementation ready for Day-1 operation on 1 September 2026.

### Lot Information

Lot 1

Renewal: The contract will run initially from 1 May 2026 - 30 April 2029 years with a possibility of being extended for a further 24 months until 30 April 2031, up to a total period of 5 years.

### Planning Information

Social Care Wales is seeking market engagement to understand available solutions, indicative costs, and implementation timelines. Interested suppliers are invited to share information on suitable HRIS solutions that meet these requirements. 
We will be holding two preliminary market engagement sessions via MS Teams on 
14:30, Thursday 11 December 2025 
13:30, Thursday 8 January 2026 
The sessions will be hosted by project team: 
Beth Ackland 
Vivienne Richards 
Ysabel Daly 
Andrew Jones 
Marianne Lewis 
And a member of the procurement Team. 
Both sessions will begin with the same presentation outlining the requirements, following which an opportunity for questions and answers will follow. The sessions will be recorded and uploaded against this notice on Sell2Wales. 
If you are interested in joining a preliminary market engagement session, please email procurement@socialcare.wales advising the tender title and desired session date/time.   
The Sell2Wales question and answer portal will be live against this PME notice until 17:00 Tuesday 13 January 2026.
Mae Gofal Cymdeithasol Cymru’n ceisio ymgysylltu â'r farchnad i ddeall yr atebion, costau, ac amserlenni gweithredu sydd ar gael. Gwahoddir cyflenwyr sydd â diddordeb i rannu gwybodaeth am atebion HRIS addas sy'n bodloni'r gofynion hyn. 
Byddwn yn cynnal dwy sesiwn ymgysylltu ragarweiniol â'r farchnad trwy MS Teams ar 
14:30, Dydd Iau 11 Rhagfyr 2025 
13:30, Dydd Iau 8 Ionawr 2026 
Bydd y sesiynau yn cael eu cynnal gan dîm y prosiect: 
Beth Ackland 
Vivienne Richards 
Ysabel Daly 
Andrew Jones 
Marianne Lewis 
Aelod o'r Tîm caffael. 
Bydd y ddwy sesiwn yn dechrau gyda'r un cyflwyniad yn amlinellu'r gofynion, ac yna bydd cyfle i gwestiynau ac atebion i ddilyn. Bydd y sesiynau'n cael eu recordio a'u llwytho i fyny yn erbyn yr hysbysiad hwn ar Sell2Wales. 
Os oes gennych ddiddordeb mewn ymuno â sesiwn ymgysylltu rhagarweiniol â'r farchnad, anfonwch e-bost at procurement@socialcare.wales gan roi teitl y tendr a'r dyddiad/amser delfrydol yn y sesiwn a ddymunir. 
Bydd porth cwestiynau ac atebion Sell2Wales yn fyw yn erbyn yr hysbysiad PME hwn tan 17:00 Dydd Mawrth 13 Ionawr 2026

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/036318-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Competitive flexible procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Apr 2026 |
| Submission deadline | 10 Feb 2026 |
| Future notice date | 30 Apr 2026 |
| Award date | 20 Apr 2026 |
| Contract period | 4 May 2026 - 30 Apr 2029 |
| Recurrence | 2031-01-31 |

## Values

| Field | Value |
| --- | --- |
| Tender value | £125,000 |
| Lots value | £125,000 |
| Awards value | £79,400 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOCIAL CARE WALES |
| Locality | CARDIFF |
| Post town | Cardiff |
| Postcode | CF10 1EW |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL52 Cardiff and Vale of Glamorgan |
| Local authority | Cardiff |
| Electoral ward | Cathays |
| Westminster constituency | Cardiff South and Penarth |
| Delivery location | TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HEALTHBOXHR |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48450000 - Time accounting or human resources software package
- 72263000 - Software implementation services

## Release History

- 21 Apr 2026 at 15:55 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/036318-2026
- 10 Feb 2026 at 16:41 - TenderUpdate - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/012118-2026
- 21 Jan 2026 at 16:02 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/005456-2026
- 4 Dec 2025 at 08:28 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/079550-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/036318-2026
  21st April 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/012118-2026
  10th February 2026 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/005456-2026
  21st January 2026 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/079550-2025
  4th December 2025 - Preliminary market engagement notice on Find a Tender
- https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=357755
  Competitive Flexible Procedure Invitation to Tender - HRIS
- https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=357756
  Gwahoddiad i Dendro Gweithdrefn Hyblyg Gystadleuol - HRIS
- https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=357758
  Appendix 1 - WPSQ
- https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=357759
  Atodiad 1 - WPSQ
- https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=357761
  Appendix 2 - Specification
- https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=357762
  Appendix 3 - Social Care Wales's tone of voice guidelines
- https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=357763
  Atodiad 3 - Canllaw ein llais Gofal Cymdeithasol Cymru
- https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=357765
  Appendix 4 - Social Care Wales's branding guidelines
- https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=357766
  Atodiad 4 - Canllawiau brand Gofal Cymdeithasol Cymru
- https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=357767
  Appendix 5 - Form of Tender
- https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=357769
  Atodiad 5 - Ffurflen Tendro
- https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=357770
  Appendix 6 - Social Care Wales Contractual Terms
- https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=357784
  Atodiad 2 - Manyleb
- https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=360920
  Supplier questions re contract clauses

## Notice URLs

- http://www.socialcare.wales
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.sell2wales.gov.wales

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05ee64. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05ee64.json.