---
title: "HC2296 - NHS Advocacy & Complaints Service"
ocid: "ocds-h6vhtk-05eeb9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05eeb9"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05eeb9.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05eeb9.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "WILTSHIRE COUNCIL"
published: "2026-04-24"
---

# HC2296 - NHS Advocacy & Complaints Service

Buyer: WILTSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-05eeb9

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05eeb9)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05eeb9.json)

## Summary

The procurement process for the contract titled "HC2296 - NHS Advocacy & Complaints Service" was conducted by Wiltshire Council, a public authority based in Trowbridge, United Kingdom. The contract, which falls under the administrative healthcare services category, is aimed at providing free, specialist, and independent advocacy for individuals making complaints about NHS services. The council completed the procurement process, using a limited competition method below the threshold, classed as a "light touch" regime. The contract was awarded to VoiceAbility Advocacy, with a start date of 1 April 2026, and is set to run until 31 March 2028, with potential renewal for an additional year. The contract value is £113,883.75 net, with a maximum extent date of 31 March 2029.

This tender presents significant opportunities for businesses in advocacy and healthcare services. Given its focus, businesses with expertise in administrative healthcare services and NHS complaint handling would find this contract well-aligned with their capabilities. Large scale suppliers like VoiceAbility Advocacy, as well as SMEs that demonstrate proficiency in advocacy, stand a good chance of competing successfully in similar future tenders. This procurement process not only bolsters business growth by offering substantial contract value but also reinforces capabilities in delivering essential public services within the healthcare sector.

## Notice

The NHS Advocacy & Complaints Service in Wiltshire provides free, specialist, and independent advocacy to support individuals wishing to make a complaint about NHS services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/037366-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Below threshold - limited competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Apr 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 4 Dec 2025 |
| Contract period | 31 Mar 2026 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £113,883 |
| Contracts value | £113,883 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WILTSHIRE COUNCIL |
| Locality | TROWBRIDGE |
| Post town | Bath |
| Postcode | BA14 8JN |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK72 Wiltshire |
| Local authority | Wiltshire |
| Electoral ward | Trowbridge Central |
| Westminster constituency | South West Wiltshire |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VOICEABILITY ADVOCACY |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services

### Codes

- 75122000 - Administrative healthcare services

## Release History

- 24 Apr 2026 at 08:04 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/037366-2026
- 4 Dec 2025 at 12:38 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/079717-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/037366-2026
  24th April 2026 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/079717-2025
  4th December 2025 - Contract award notice on Find a Tender

## Notice URLs

- http://www.wiltshire.gov.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05eeb9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05eeb9.json.