---
title: "Devon ICB- Waiting Well Service"
ocid: "ocds-h6vhtk-05ef3f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05ef3f"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05ef3f.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05ef3f.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS DEVON INTEGRATED CARE BOARD"
published: "2025-12-05"
---

# Devon ICB- Waiting Well Service

Buyer: NHS DEVON INTEGRATED CARE BOARD  
Current stage: Award  
OCID: ocds-h6vhtk-05ef3f

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05ef3f.json)

## Summary

This procurement process by NHS Devon Integrated Care Board, titled "Devon ICB - Waiting Well Service," focuses on providing non-clinical support to long-waiting patients for elective care. The process falls under the health and social work services category and is located in Exeter, United Kingdom. The procurement stage is currently at the award stage with a contract commencement date of 3rd October 2025 and potentially extends until 31st March 2027. This process utilised a direct procurement method, conducted below the threshold as outlined by the Procurement Act 2023, indicating no competition involved.

The Waiting Well Service offers an excellent opportunity for businesses specialising in community support services, especially those familiar with healthcare and patient care management. Given the nature of the service, organisations like Living Options Devon, which operate in collaboration with community trusts, are well-suited to deliver the required service. This initiative can create growth opportunities for businesses focused on social service delivery and patient empowerment, particularly large-scale VCSEs (Voluntary, Community, and Social Enterprises) aiming to expand their scope and impact. Businesses that can provide efficient, patient-oriented community support will find this contract a valuable opportunity for development.

## Notice

The Waiting Well service provides non-clinical support to long waiting patients who are on waiting lists for elective care. Living Options Devon (LOD) is the lead organisation delivering this service and has worked in partnership with the Wolseley Trust (Plymouth), Torbay Community Development Trust (Torbay) and DisAbility Cornwall to connect patients who are waiting for elective care to the community support available in their local area. This supports them to maintain their independence and empowers patients to make decisions about their ongoing care and condition. This service is in scope of section 9 (Light Touch Contracts) of the Procurement Act 2023 and below the Light touch threshold of PS663,540.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/079961-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Dec 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 2 Oct 2025 |
| Contract period | 2 Oct 2025 - 30 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £292,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS DEVON INTEGRATED CARE BOARD |
| Additional buyers | NHS SOUTH CENTRAL AND WEST |
| Locality | EXETER |
| Post town | Exeter |
| Postcode | EX2 5AZ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ35 South Hampshire |
| Local authority | Eastleigh |
| Electoral ward | Eastleigh Central |
| Westminster constituency | Eastleigh |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | LIVING OPTIONS DEVON/ DISABILITY TOGETHER |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 5 Dec 2025 at 08:34 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/079961-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/079961-2025
  5th December 2025 - Contract details notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05ef3f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05ef3f.json.