---
title: "National Vaccination Programme (ServiceNow Development, Maintenance and Support)"
ocid: "ocds-h6vhtk-05ef40"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05ef40"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05ef40.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05ef40.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (NSS)"
published: "2025-12-05"
---

# National Vaccination Programme (ServiceNow Development, Maintenance and Support)

Buyer: THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (NSS)  
Current stage: Award  
OCID: ocds-h6vhtk-05ef40

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## Summary

The procurement process for the National Vaccination Programme, particularly focused on ServiceNow development, maintenance, and support, is managed by The Common Services Agency, known as NHS National Services Scotland (NSS). This project falls under the IT services industry, specifically targeting consulting, software development, internet, and support services. Located in the United Kingdom, the contract was awarded on 5th December 2025, with Insight Direct (UK) Ltd as the active supplier. The procurement follows a limited method, characterised by an award procedure without prior publication of a call for competition, and is based on a call-off from the Scottish Government's Digital Technology and Cyber Services dynamic purchasing system. This award signifies the completion of the tender stage, indicating the contract's activation status at a value of £90,000.

This tender presents substantial opportunities for businesses specialising in software development and IT services, particularly those with expertise in ServiceNow solutions and national systems integrations. Such businesses can benefit from participating in projects that require technical delivery, custom application development, and support for operational requirements related to national projects, including pandemic preparedness. Enterprises geared towards developing API integrations and platform enhancements are particularly well-suited to take advantage of the contract's requirements. The project highlights the significance of collaborative work with stakeholders and cross-functional teams, making it a lucrative opportunity for tech firms aiming to expand their service offerings within the public sector, especially in health-related digital initiatives.

## Notice

The contract is for a development, maintenance and support service for a version 2 of a ServiceNow bespoke product and multiple integrations with national systems, which is already in live use.

### Lot Information

Lot 1

NSS on behalf of Scottish Government are commissioned to provide a National Vaccination Scheduling Service for immunisations and vaccinations. The service allows citizens in Scotland to be able to view appointments, schedule & reschedule appointments. Scottish Government has requested that this continues to be available. The development, maintenance and support service will provide essential activities for the service:- - Design, development and implementation of ServiceNow solutions aligning to requirements - Lead technical delivery of ServiceNow projects / bug fixes and maintenance - Custom application development, integrations and platform enhancements - Work with stakeholders and cross functional teams to develop and support operational requirements for other related national projects, including pandemic preparedness - Development and maintenance of multiple two-way API integrations, including national data stores and data platforms - Environment platform upgrades (occur twice yearly) as well as recurring monthly security patches and ad hoc environment patches - Create a version 2 of the product to simplify the coding structure and removal of redundant code

### Procurement Information

Call-off from the Scottish Government's Digital Technology and Cyber Services dynamic purchasing system.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/079963-2025 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Dec 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 4 Dec 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £90,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (NSS) |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH12 9EB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Drum Brae/Gyle |
| Westminster constituency | Edinburgh South West |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INSIGHT DIRECT (UK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 5 Dec 2025 at 08:35 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/079963-2025

## Notice URLs

- http://www.nss.nhs.scot/browse/procurement-and-logistics
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000817665
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA11883

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05ef40. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05ef40.json.