---
title: "NUN - Pre-market Engagement - AI Telephony Contact Centre Solution"
ocid: "ocds-h6vhtk-05ef9c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05ef9c"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05ef9c.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05ef9c.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "NUNEATON AND BEDWORTH BOROUGH COUNCIL"
published: "2025-12-05"
---

# NUN - Pre-market Engagement - AI Telephony Contact Centre Solution

Buyer: NUNEATON AND BEDWORTH BOROUGH COUNCIL  
Current stage: Planning  
OCID: ocds-h6vhtk-05ef9c

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05ef9c.json)

## Summary

Nuneaton and Bedworth Borough Council is in the planning stage of procuring an AI-driven telephony contact centre solution designed to enhance call handling and improve operational efficiency. This opportunity is classified under the "Software package and information systems" and "Interactive voice response software development services" categories, highlighting its focus on advanced technological solutions within the UK regions. The preliminary market engagement is set to commence with a milestone due by 19 January 2026, inviting businesses to register and access relevant information. The procurement process also considers implementing other AI-based customer service solutions like chatbots, broadening its potential scope.

This tender offers substantial opportunities for businesses specialising in AI technology, telephony systems, or software development to expand their market presence by contributing to local government service improvement. Suitable for small and medium-sized enterprises (SMEs), particularly those with expertise in developing interactive voice response systems or innovative software solutions, the contract period runs from October 2026 to September 2030. The Council's openness to exploring additional AI solutions indicates potential for further collaborative developments, aiming to create impactful services that enhance the customer experience. Businesses capable of providing systems or insights that streamline operations are well-positioned to compete in this evolving sector.

## Notice

NBBC is currently exploring the potential implementation of an AI-driven telephony contact centre solution to more effectively manage the volume of incoming calls to our resident-facing contact centres. The aim is to enhance the customer service experience by streamlining call handling and improving operational efficiency. The Council is also open to exploring other AI based customer services solutions such as Chatbots that can improve our contact channel offering.

### Planning Information

To access the Pre-Market engaement , please register with http://www.csw-jets.co.uk/

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/080123-2025 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Dec 2025 |
| Submission deadline | Not specified |
| Future notice date | 19 Jan 2026 |
| Award date | Not specified |
| Contract period | 30 Sep 2026 - 30 Sep 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Planning |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NUNEATON AND BEDWORTH BOROUGH COUNCIL |
| Locality | NUNEATON |
| Post town | Coventry |
| Postcode | CV11 5AA |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG1 Herefordshire, Worcestershire and Warwickshire |
| ITL 3 | TLG13 Warwickshire CC |
| Local authority | Nuneaton and Bedworth |
| Electoral ward | St Mary's |
| Westminster constituency | Nuneaton |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England) |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72212512 - Interactive voice response software development services

## Release History

- 5 Dec 2025 at 12:31 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/080123-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/080123-2025
  5th December 2025 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- http://www.csw-jets.co.uk/
- http://www.cswjets.co.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05ef9c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05ef9c.json.