--- title: "Taxi Booking Management Service (Taxi Aggregator)" ocid: "ocds-h6vhtk-05efe0" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05efe0" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05efe0.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05efe0.json" source: "Find A Tender Service" current_stage: "Award" buyer: "TRANSPORT FOR WALES RAIL LIMITED (UTILITY BUYER)" published: "2026-06-19" --- # Taxi Booking Management Service (Taxi Aggregator) Buyer: TRANSPORT FOR WALES RAIL LIMITED (UTILITY BUYER) Current stage: Award OCID: ocds-h6vhtk-05efe0 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05efe0) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05efe0.json) ## Summary Transport for Wales Rail Limited (TfWRL), a sub-central government public authority, is in the award stage of its procurement process for a Taxi Booking Management Service (Taxi Aggregator). The contract, valued at £17,400,000 (excluding VAT), was awarded to CMAC Group UK Ltd. The procurement involved an open competitive flexible procedure and aims to establish a comprehensive platform for booking, managing, and monitoring taxi services across the UK, with regions including the UKL, UKK, UKG, and UKD. The award was announced on 19th June 2026, with the contract set to commence on 1st November 2026 and extend up to 31st October 2031, including renewal options at TfWRL's discretion. This tender presents significant opportunities for growth, especially for large enterprises experienced in delivering comprehensive transport solutions and IT platforms. Businesses with robust networks and 24/7 operational capabilities that can meet cross-border requirements and provide diverse vehicle types, including WAV taxis, would find this contract aligns well with their service offerings. Moreover, building high-quality service platforms with real-time tracking and complaint management could position companies competitively in the public transport services industry. ## Notice Transport for Wales Rail Ltd (TfWRL) is seeking to appoint a Supplier to provide a comprehensive Taxi Aggregator platform to support the booking, management, and monitoring of all taxi requirements. The platform must ensure reliable, on time services and meet TfWRL's operational and quality standards. The successful Supplier will be responsible for delivering: - An easy to use online booking portal/app with real time tracking and reporting capabilities. - A wide and resilient Supplier network able to service the entire TfWRL network area and cross border requirements. - A24/7/365 call centre. - Access to a range of vehicle types, including (but not limited to) WAV taxis. - A robust complaints handling process to fully investigate and resolve issues raised. - A dedicated account manager as the primary point of contact for TfWRL. ### Lot Information Lot 1 Renewal: 2+1+1+1 - with extension options at TfWRL's discretion ### Planning Information TfW are inviting suppliers to respond to a short questionnaire to gauge what interest is in the market for these services. The responses will be analysed carefully and which form the basis of our procurement strategy and any future tender. Please respond using the link in the following Microsoft form by pasting into your browser https://forms.office.com/e/GPBDUDGwFL ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/058244-2026 | | Notice type | UK6 - Contract Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Competitive flexible procedure | | Tender suitability | SME | | Awardee scale | Large | | All stages | Planning, Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 19 Jun 2026 | | Submission deadline | 27 Apr 2026 | | Future notice date | 23 Mar 2026 | | Award date | 16 Jun 2026 | | Contract period | 1 Nov 2026 - 31 Oct 2028 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £17,400,000 | | Lots value | £17,400,000 | | Awards value | £17,400,000 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Pending | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | TRANSPORT FOR WALES RAIL LIMITED (UTILITY BUYER) | | Locality | PONTYPRIDD | | Post town | Cardiff | | Postcode | CF37 4TH | | Country | Wales | | ITL 1 | TLL Wales | | ITL 2 | TLL5 South East Wales | | ITL 3 | TLL51 Central Valleys and Bridgend | | Local authority | Rhondda Cynon Taf | | Electoral ward | Pontypridd Town | | Westminster constituency | Pontypridd | | Delivery location | TLD North West (England), TLG West Midlands (England), TLK South West (England), TLL Wales | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | CMAC GROUP | ## CPV Codes ### Divisions - 48 - Software package and information systems - 60 - Transport services (excl. Waste transport) - 72 - IT services: consulting, software development, Internet and support ### Codes - 48000000 - Software package and information systems - 60112000 - Public road transport services - 60120000 - Taxi services - 60130000 - Special-purpose road passenger-transport services - 72416000 - Application service providers ## Release History - 19 Jun 2026 at 15:23 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/058244-2026 - 1 Apr 2026 at 16:08 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/030601-2026 - 19 Feb 2026 at 13:18 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/015221-2026 - 5 Dec 2025 at 14:22 - Planning - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/080224-2025 ## Documents - https://www.find-tender.service.gov.uk/Notice/058244-2026 19th June 2026 - Contract award notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/030601-2026 1st April 2026 - Tender notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/015221-2026 19th February 2026 - Preliminary market engagement notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/080224-2025 5th December 2025 - Pipeline notice on Find a Tender ## Notice URLs - http://www.tfwrail.wales/ - https://etenderwales.ukp.app.jaggaer.com/ - https://forms.office.com/e/GPBDUDGwFL - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05efe0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05efe0.json.