---
title: "Software Communications Tool Request for Information"
ocid: "ocds-h6vhtk-05f00b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05f00b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05f00b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05f00b.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "ANIMAL AND PLANT HEALTH AGENCY"
published: "2025-12-05"
---

# Software Communications Tool Request for Information

Buyer: ANIMAL AND PLANT HEALTH AGENCY  
Current stage: Planning  
OCID: ocds-h6vhtk-05f00b

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05f00b.json)

## Summary

The Animal and Plant Health Agency (APHA), a central government public authority, has initiated a procurement process for a Software Communications Tool, aiming to enhance communication and soft skills among its diverse workforce. Located in London, UK, the agency is currently in the planning stage of procurement, with the procurement classified under "Software package and information systems." The project targets improving interactions involving inspectors, scientists, and customer service teams, particularly with external stakeholders such as farmers and livestock keepers. The preliminary market engagement notice was published on 5th December 2025, and interested parties are encouraged to submit information requests by 19th January 2026.

This tender presents growth opportunities for businesses specialising in software solutions geared towards communication proficiency, particularly those with capabilities in immersive learning environments. Companies that offer tools for practising real-life scenarios, detecting and managing interaction escalations, and applying effective communication strategies are well-suited to bid for this contract. With a contract period slated from 30th May 2026 to 30th May 2029, small to medium-sized enterprises are particularly encouraged to participate, given the suitability for SME provision, and the potential to forge strong partnerships within the public sector. The procurement is supported through a framework agreement, signifying ongoing opportunities beyond individual contracts.

## Notice

APHA is seeking software solutions to enhance staff communication and soft skills. Our diverse workforce--including inspectors, scientists, and customer service teams--regularly interacts with stakeholders such as farmers and livestock keepers, where clear and empathetic communication is vital. We aim to procure tools that allow staff to practice real-life scenarios, identify early signs of escalation, and apply effective strategies to manage challenging interactions. This investment will help us build confidence, strengthen relationships, and deliver exceptional customer service. Please see attached the Request for Information. If you have any access issues, please email me: izabella.roberts@defra.gov.uk Please note that the contract start and end dates are just indicative.

### Planning Information

Please see attached a Request for Information for the Software Communications Tool project.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/080292-2025 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Dec 2025 |
| Submission deadline | Not specified |
| Future notice date | 19 Jan 2026 |
| Award date | Not specified |
| Contract period | 29 May 2026 - 30 May 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Planning |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ANIMAL AND PLANT HEALTH AGENCY |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 5 Dec 2025 at 15:54 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/080292-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/080292-2025
  5th December 2025 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://defra-family.force.com/s/Welcome
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05f00b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05f00b.json.