---
title: "Retail Incident and Fraud Management Services"
ocid: "ocds-h6vhtk-05f07b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05f07b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05f07b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05f07b.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SE TRAINS LIMITED"
published: "2026-02-18"
---

# Retail Incident and Fraud Management Services

Buyer: SE TRAINS LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-05f07b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05f07b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05f07b.json)

## Summary

SE TRAINS LIMITED, a public undertaking based in London, has completed the procurement process for the direct award of 'Retail Incident and Fraud Management Services'. The services include 1st and 2nd Line Retail Incident Management (RIM), E-commerce Fraud Prevention (eFP), and Account Management, specifically catering to the utilities industry category. The awarded contract, notably aligning with existing systems to avoid operational risks, spans from 9 January 2026 to 15 October 2028 and has been published with a transparency notice on 8 December 2025.

This tender represents a significant opportunity for organisations in the helpdesk and support services sector, particularly those familiar with implementing fraud prevention and incident management systems. Large-scale businesses that can integrate technical solutions without necessitating extensive redesigns due to compatibility constraints would be ideally suited for such awards. GO-AHEAD HOLDING LIMITED, a sizeable enterprise with headquarters in Newcastle Upon Tyne, has been successfully contracted, reflecting the potential for other businesses looking to expand into specialised services within the UK market.

## Notice

Retail Incident and Fraud Management Services comprising: 1st & 2nd Line Retail Incident Management (RIM) E-commerce Fraud Prevention (eFP) Account Management

### Procurement Information

Compatibility with existing systems and technical environment. A redesign and/or replacement would result in operational risk and disruption.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/014623-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Feb 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 8 Dec 2025 |
| Contract period | 9 Jan 2026 - 15 Oct 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £2,023,391 |
| Contracts value | £2,023,391 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SE TRAINS LIMITED |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 2AU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | London Bridge & West Bermondsey |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GO-AHEAD HOLDING |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72253000 - Helpdesk and support services

## Release History

- 18 Feb 2026 at 10:26 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/014623-2026
- 8 Dec 2025 at 10:52 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/080488-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/014623-2026
  18th February 2026 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/080488-2025
  8th December 2025 - Transparency notice on Find a Tender

## Notice URLs

- http://www.go-ahead.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05f07b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05f07b.json.