---
title: "PLM Service Management Support"
ocid: "ocds-h6vhtk-05f211"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05f211"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05f211.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05f211.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "UK INDUSTRIAL FUSION SOLUTIONS LTD"
published: "2025-12-09"
---

# PLM Service Management Support

Buyer: UK INDUSTRIAL FUSION SOLUTIONS LTD  
Current stage: Planning  
OCID: ocds-h6vhtk-05f211

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05f211.json)

## Summary

UK Industrial Fusion Solutions Ltd is in the planning stages of a procurement process for a contract titled "PLM Service Management Support". This contract falls under the services category, specifically targeting information technology services and helpdesk support, and is located in the United Kingdom. As of 9th December 2025, the process is in the planning phase, with the contract commencing on 10th February 2026 and running until 10th February 2027, with a potential extension to 10th August 2027. This opportunity, with a gross value of £480,000, involves providing service management support for the Dassault 3DEXPERIENCE PLM system within the STEP Programme.

This tender represents a significant opportunity for businesses specialising in IT and helpdesk services to secure a substantial and high-value contract. Companies experienced in platform administration, user training, and seamless integration with strategic partners like Dassault for advanced support levels would find this particularly advantageous. Engaging in this project could position businesses at the forefront of high-tech service provision within a critical programme phase, offering sustained growth potential and collaboration with an innovative public undertaking in the UK.

## Notice

UKIFS seeks a supplier to provide service management support for the Dassault 3DEXPERIENCE PLM system within the STEP Programme. The service will include embedded helpdesk support (1st-3rd line), liaison with Dassault for 4th line, platform administration, user training, and business administration tasks. The contract supports continuity of PLM service management during a critical phase of STEP's design definition workstream. Further information will be provided via a Tender Notice (to be published) To view this notice, please click here: https://ukifs.delta-esourcing.com/delta/viewNotice.html?noticeId=1000121991

### Planning Information

1. Summary of Engagement
UKIFS conducted preliminary market engagement to inform the development of requirements for the procurement of PLM Service Management Support within the STEP Programme. This engagement aimed to understand considerations around service delivery, security, and transition needs.
2. Engagement Details
Participants:
•Dassault (strategic partner providing 3DEXPERIENCE software)
•Technia (supplier to UKAEA, of which UKIFS is a wholly owned subsidiary)
•Format: Separate c.30-minute virtual sessions via Microsoft Teams
Topics Covered:
•Location and working arrangements, including security requirements
•Information security and access management considerations
•Transition from UKAEA support team to outsourced provider
•Migration and upgrade requirements
•Estimated ticket volumes and support time assumptions
3. Outcome
The engagement helped UKIFS refine its understanding of service requirements and operational considerations. No confidential or non-public information was shared with suppliers beyond what is now included in the published technical specifications, as part of the corresponding (active) open tender for this requirement. The final requirements were developed independently by UKIFS approximately three months after the engagement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/081165-2025 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Dec 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 10 Feb 2026 - 10 Feb 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £400,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Planning |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK INDUSTRIAL FUSION SOLUTIONS LTD |
| Locality | OXFORDSHIRE |
| Post town | Oxford |
| Postcode | OX14 3DB |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ14 Oxfordshire CC |
| Local authority | South Oxfordshire |
| Electoral ward | Sandford & the Wittenhams |
| Westminster constituency | Didcot and Wantage |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services
- 72253000 - Helpdesk and support services

## Release History

- 9 Dec 2025 at 16:05 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/081165-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/081165-2025
  9th December 2025 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://ukifs.delta-esourcing.com/delta/viewNotice.html?noticeId=1000121991
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05f211. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05f211.json.