---
title: "PLM Service Management Support - PP-UKIFS-369"
ocid: "ocds-h6vhtk-05f2ce"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05f2ce"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05f2ce.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05f2ce.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "UK INDUSTRIAL FUSION SOLUTIONS LTD"
published: "2026-04-13"
---

# PLM Service Management Support - PP-UKIFS-369

Buyer: UK INDUSTRIAL FUSION SOLUTIONS LTD  
Current stage: Award  
OCID: ocds-h6vhtk-05f2ce

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## Summary

UK Industrial Fusion Solutions Ltd (UKIFS) has completed a procurement process for 'PLM Service Management Support', with the award of the contract to TECHNIA Limited. Located in Oxfordshire, UKIFS used an open procedure to tender this contract under the industry category of Information Technology Services, focusing on support and maintenance of the Dassault 3DEXPERIENCE PLM system. The tender process has reached the award stage as of 13th April 2026, for a service period starting from 6th April 2026 to 6th April 2027, with potential for a six-month extension. The contract supports the STEP Programme, necessitating ITIL4-aligned service desk support, user training, and platform administration for a growing number of users and partners.

This procurement offers significant growth opportunities for businesses specialising in IT support services, particularly those experienced in PLM systems and helpdesk support. SMEs like TECHNIA Limited have demonstrated their potential to compete successfully, benefiting from their capacity to scale services from 270 to potentially 500 users and manage critical system migrations. Businesses with expertise in service management and cloud technology migration would find this type of contract a valuable opportunity to bolster their portfolio and expand their reach within the IT services sector. The competitive tendering process, with criteria weighted towards technical capability, underscores the importance of quality service provision in winning such contracts.

## Notice

1. Summary of Requirement UKIFS seeks a supplier to provide service management support for the Dassault 3DEXPERIENCE PLM system within the STEP Programme. The service will include embedded helpdesk support (1st-3rd line), liaison with Dassault for 4th line, platform administration, user training, and business administration tasks. The contract supports continuity of PLM service management during a critical phase of STEP's design definition workstream. 2. Key Technical Scope *Service desk support (ITIL4-aligned) for ~270 users initially, scaling to ~500 users. *Support migration from UKAEA Ivanti ticketing system to STEP ticketing system. *Assist with onboarding industrial partners and cloud migration (Dec 2025-Mar 2026). *Provide training materials and support for up to 20 PLM capabilities. *Business and platform administration tasks, including IAM, license monitoring, and dashboard maintenance. *Personnel must hold BPSS (service desk) and SC clearance (business/platform admin).

### Lot Information

Lot 1

Renewal: Up to 6 months (see ITT for further information)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/033208-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Apr 2026 |
| Submission deadline | 16 Jan 2026 |
| Future notice date | Not specified |
| Award date | 11 Feb 2026 |
| Contract period | 5 Apr 2026 - 6 Apr 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £400,000 |
| Lots value | £400,000 |
| Awards value | £400,000 |
| Contracts value | £400,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK INDUSTRIAL FUSION SOLUTIONS LTD |
| Locality | OXFORDSHIRE |
| Post town | Oxford |
| Postcode | OX14 3DB |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ14 Oxfordshire CC |
| Local authority | South Oxfordshire |
| Electoral ward | Sandford & the Wittenhams |
| Westminster constituency | Didcot and Wantage |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TECHNIA |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services
- 72253000 - Helpdesk and support services

## Release History

- 13 Apr 2026 at 10:54 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/033208-2026
- 11 Feb 2026 at 16:05 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/012555-2026
- 10 Dec 2025 at 14:05 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/081529-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/033208-2026
  13th April 2026 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/012555-2026
  11th February 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/081529-2025
  10th December 2025 - Tender notice on Find a Tender

## Notice URLs

- https://ukifs.delta-esourcing.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05f2ce. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05f2ce.json.