--- title: "ScotRail Loyalty Partner - Market Engagement" ocid: "ocds-h6vhtk-05f39e" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05f39e" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05f39e.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05f39e.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "SCOTRAIL TRAINS LIMITED" published: "2025-12-11" --- # ScotRail Loyalty Partner - Market Engagement Buyer: SCOTRAIL TRAINS LIMITED Current stage: Planning OCID: ocds-h6vhtk-05f39e [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05f39e) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05f39e.json) ## Summary ScotRail Trains Limited, based in Glasgow, is initiating a procurement process titled "ScotRail Loyalty Partner - Market Engagement" within the services category, specifically targeting customer-loyalty programmes. This process is currently in the planning stage, with a deadline for market engagement responses set for 12pm on Wednesday, 28th January 2026. The aim is to explore the development of a bespoke loyalty programme intended to boost passenger journeys and revenue. Potential business partners are invited to participate in this market engagement by completing a questionnaire available through ScotRail's e-sourcing portal. This tender offers substantial business growth opportunities for companies specialising in customer-loyalty and marketing services. It is an ideal opportunity for businesses with innovative models and technical capabilities to contribute to shaping ScotRail's strategy for enhancing customer loyalty. Companies located within the United Kingdom, especially those familiar with the local market, would find this procurement process particularly advantageous. Engaging with ScotRail in this initiative could pave the way for future partnerships and contract awards, providing a platform to showcase expertise and contribute to an essential service within the railway sector. ## Notice ScotRail are conducting market engagement to explore the development of a bespoke loyalty programme aimed at driving incremental passenger journeys and revenue. We are seeking input from potential partners to help shape our understanding of the market, available models, and technical requirements. We invite suppliers to complete a short questionnaire via our e-sourcing portal which can be accessed here https://scotrail.wax-live.com/S2C/DisplayModules/TradeModules/Negotiations/Opportunities/ListEvents.aspx ScotRail will review the information provided and intend to engage further with suppliers who have the relevant experience and capabilities. This assessment will shape our strategy and tender documents for the future of the service. Any questions relating to this market engagement should be posted using the 'Messaging' tab on the e-sourcing portal. The deadline for submitting your response is by 12pm Wednesday 28th January 2026 ### Lot Information Lot 1 ScotRail are conducting market engagement to explore the development of a bespoke loyalty programme aimed at driving incremental passenger journeys and revenue. We are seeking input from potential partners to help shape our understanding of the market, available models, and technical requirements. We invite suppliers to complete a short questionnaire via our e-sourcing portal which can be accessed here https://scotrail.wax-live.com/S2C/DisplayModules/TradeModules/Negotiations/Opportunities/ListEvents.aspx ScotRail will review the information provided and intend to engage further with suppliers who have the relevant experience and capabilities. This assessment will shape our strategy and tender documents for the future of the service. Any questions relating to this market engagement should be posted using the 'Messaging' tab on the e-sourcing portal. The deadline for submitting your response is by 12pm Wednesday 28th January 2026 Additional information: The market engagement details and questionnaire can be accessed on our e-sourcing portal https://scotrail.wax-live.com/S2C/DisplayModules/TradeModules/Negotiations/Opportunities/ListEvents.aspx ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/081893-2025 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 11 Dec 2025 | | Submission deadline | Not specified | | Future notice date | 2 Mar 2026 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SCOTRAIL TRAINS LIMITED | | Locality | GLASGOW | | Post town | Glasgow | | Postcode | G2 6HQ | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM3 West Central Scotland | | ITL 3 | TLM32 Glasgow City | | Local authority | Glasgow City | | Electoral ward | Anderston/City/Yorkhill | | Westminster constituency | Glasgow North | | Delivery location | TLM Scotland | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79342000 - Marketing services - 79342321 - Customer-loyalty programme ## Release History - 11 Dec 2025 at 11:49 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/081893-2025 ## Notice URLs - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000818271 - https://scotrail.wax-live.com/S2C/DisplayModules/TradeModules/Negotiations/Opportunities/ListEvents.aspx - https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA30589 - https://www.scotrail.co.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05f39e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05f39e.json.