---
title: "Provision of Back Office Software"
ocid: "ocds-h6vhtk-05f425"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05f425"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05f425.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05f425.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "KINGSTON UPON HULL CITY COUNCIL"
published: "2025-12-11"
---

# Provision of Back Office Software

Buyer: KINGSTON UPON HULL CITY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-05f425

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## Summary

Kingston Upon Hull City Council has completed the procurement process for the provision of back office software services, awarded directly to Civica UK Limited. This procurement concerns a fully hosted Level 1 PCI DSS compliant payment solution valued at £576,257 for an initial two-year term, with the possibility of extension for an additional three years. The contract falls under the industry category of software supply services, with the contract signed on 1st November 2025. The procurement method utilized was a direct award through the Crown Commercial Services RM6285 Back Office Systems Lot 2 framework, classified as an award procedure without a prior call for competition, deemed outside the directive's scope. The location of service is specified within the region UKE11, with central operations based in Hull.

This tender presents significant opportunities for businesses specialising in payment solution software to align with public procurement contracts, especially those interested in partnering with regional authorities like Kingston Upon Hull City Council. The direct award highlights a targeted approach that can benefit large-scale suppliers capable of fulfilling specific requirements due to the nature of the framework agreements. Suppliers with robust infrastructure to provide PCI DSS compliant services would find this type of contract advantageous in expanding their public sector portfolio. Additionally, the potential contract extension up to five years offers a stable long-term growth opportunity for qualified suppliers in the software services industry.

## Notice

Direct Award to Civica UK Limited through the Crown Commercial Services (CCS) RM6285 Back Office Systems (BOS2) Lot 2 framework, for a fully hosted Level 1 PCI DSS compliant payment solution on a 2-year term and total value of PS576,257. The contract shall have option to extend the services up to a further 3 years, subject to annual review of service and being satisfactory in its performance. The total contract value shall be PS1,002,755.

### Lot Information

Lot 1

Direct Award to Civica UK Limited through the Crown Commercial Services (CCS) RM6285 Back Office Systems (BOS2) Lot 2 framework, for a fully hosted Level 1 PCI DSS compliant payment solution on a 2-year term and total value of PS576,257. The contract shall have option to extend the services up to a further 3 years, subject to annual review of service and being satisfactory in its performance. The total contract value shall be PS1,002,755.

Options: Option to extend for a further 3 years, subject to annual review of service and being satisfactory in its performance.

### Procurement Information

Direct Award through the Crown Commercial Services (CCS) RM6285 Back Office Systems (BOS2) Lot 2 framework.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/082138-2025 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Dec 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 1 Nov 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,002,755 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | KINGSTON UPON HULL CITY COUNCIL |
| Locality | HULL |
| Post town | Hull |
| Postcode | HU1 1AA |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE1 East Yorkshire and Northern Lincolnshire |
| ITL 3 | TLE11 Kingston upon Hull, City of |
| Local authority | Kingston upon Hull, City of |
| Electoral ward | St Andrew's & Docklands |
| Westminster constituency | Kingston upon Hull West and Haltemprice |
| Delivery location | TLE11 Kingston upon Hull, City of |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIVICA |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72268000 - Software supply services

## Release History

- 11 Dec 2025 at 15:40 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/082138-2025

## Notice URLs

- http://www.hull.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05f425. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05f425.json.