---
title: "IT Service Management Software for Karbon Homes"
ocid: "ocds-h6vhtk-05f43a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05f43a"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05f43a.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05f43a.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "KARBON HOMES"
published: "2025-12-11"
---

# IT Service Management Software for Karbon Homes

Buyer: KARBON HOMES  
Current stage: Award  
OCID: ocds-h6vhtk-05f43a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05f43a)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05f43a.json)

## Summary

Karbon Homes, a public entity based in Newcastle, recently completed a procurement process for IT Service Management Software. This initiative focused on acquiring goods, specifically an IT software package, to enhance the management and delivery of IT services. The procurement, identified by the title "IT Service Management Software for Karbon Homes," was undertaken using a limited procurement method, without the prior publication of a call for competition, under G-Cloud 14. Significant phases include the contract award, which was finalized and signed on 6th November 2025. The procurement covered multiple regions in the UK, including UKC, UKD, UKE, and several others.

This procurement offers significant opportunities for businesses specialising in IT service management software and consultancy, particularly those familiar with Jira Service Management platforms. Large-scale IT service providers, like the awarded supplier EFICODE UK LIMITED, are well-positioned to provide comprehensive solutions including infrastructure and software licenses, alongside consultancy services to ensure smooth implementation. The procurement method and scope may particularly appeal to businesses equipped for direct awards and those included in frameworks such as G-Cloud. Such opportunities can be pivotal for expanding business portfolios and enhancing service offerings within the public sector IT domain.

## Notice

ITSM software tool and consultancy services for implementation to support the management and delivery of IT services at Karbon Homes.

### Lot Information

Lot 1

Platform or infrastructure services for running software, networking, or processing and storing data. * Provision of Jira Service Management Licenses * Atlassian Guard Licenses * Jira Software Licenses * Confluence Licenses * Consultancy to assist with the implementation of Jira Service Management. Additional information: Direct award through G-Cloud 14 defined 6-step buying process utilising the online catalogue hosted on the Contract Award Service (CAS). Award criteria: technical merit and functional fit after-sales service management: help desk, account management function, and assurance of supply of a range of services

### Procurement Information

Direct award under G-Cloud 14 Lot 3 (RM1557.14)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/082172-2025 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Dec 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 6 Nov 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £46,844 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | KARBON HOMES |
| Locality | NEWCASLE |
| Post town | Newcastle upon Tyne |
| Postcode | NE12 8EG |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | North Tyneside |
| Electoral ward | Longbenton & Benton |
| Westminster constituency | Newcastle upon Tyne North |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | EFICODE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48517000 - IT software package

## Release History

- 11 Dec 2025 at 16:07 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/082172-2025

## Notice URLs

- https://www.karbonhomes.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05f43a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05f43a.json.