---
title: "South-West Crisis Text Service"
ocid: "ocds-h6vhtk-05f563"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05f563"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05f563.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05f563.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS DEVON INTEGRATED CARE BOARD"
published: "2026-04-13"
---

# South-West Crisis Text Service

Buyer: NHS DEVON INTEGRATED CARE BOARD  
Current stage: Award  
OCID: ocds-h6vhtk-05f563

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05f563.json)

## Summary

The NHS Devon Integrated Care Board, in collaboration with several other regional Integrated Care Boards (ICBs) in the South-West of the UK, has announced a procurement process for the South-West Crisis Text Service. The service, falling under the category of miscellaneous health services, aims to provide support for individuals experiencing mental health crises. Following a competitive tender under the Provider Selection Regime, Mind in Somerset has been confirmed as the successful provider. The procurement process was an open procedure, and the contract runs from 1 August 2026 to 31 July 2028, with a possibility of a one-year extension. The total contract value, including the option to extend, is £1,993,212. Formal award procedures were completed by 13 April 2026, marking the transition to the awarded stage.

This tender presents expansive opportunities for growth, particularly for businesses specialising in healthcare services aimed at mental health support. With a focus on quality, innovation, and collaboration, the requirements highlight an emphasis on integration and improving access to healthcare services. The contract's value and duration offer substantial potential for establishing a robust service delivery model, making it ideal for well-established businesses with expertise in crisis intervention, mental health support services, or organisations looking to expand their service offerings in the healthcare field. Additionally, businesses capable of fostering partnerships within the healthcare sector would find this an opportune contract to pursue.

## Notice

This is a Provider Selection Regime (PSR) intention to award notice following a competitive process for a South-West Crisis Text Service in line with the specified requirements. NHS Devon ICB is acting as Lead Commissioner with other Commissioners, as a partnership with the following organisations: NHS Bristol, North Somerset and South Gloucestershire ICB NHS Dorset ICB NHS Cornwall and Isles of Scilly ICB NHS Bath and North-East Somerset, Swindon and Wiltshire ICB NHS Somerset ICB NHS Gloucestershire ICB The Contract duration is for an initial 2 years from 01 August 2026 to 31 July 2028 with the option to extend for a further 1 year. The total contract value including extensions is PS1,993,212 This is a Provider Selection Regime (PSR) Contract Notice. The awarding of this contract is subject to the Healthcare Services (Provider selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 and The Procurement Act 2023 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to decision makers by midnight on 10 April 2026. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR.

### Lot Information

Lot 1

NHS Devon Integrated Care Board (Lead Commissioner) on behalf of South-West ICBs sought to secure a provider who had the capacity and capability to deliver a South-West Crisis Text Service in line with the specified requirements. The crisis text service is a new service and defined by the comprehensive approach to supporting everyone in mental health crisis, irrespective of their background and demographics. The service aims to provide timely, accessible, and effective support including a range of interventions tailored to meet the diverse needs of service users. From 01 April 2026 the South-West region ICBs are organised into 3 clustering arrangements. These clusters involve shared leadership/teams, but each ICB remains a separate statutory organisation: 1. NHS Bristol, North Somerset and South Gloucestershire (BNSSG) ICB and NHS Gloucestershire ICB. 2. NHS Bath & North-East Somerset, Swindon & Wiltshire (BSW) ICB, NHS Somerset ICB and NHS Dorset ICB 3. NHS Devon ICB and NHS Cornwall & Isles of Scilly ICB The Contract duration is for an initial 2 years from 01 August 2026 to 31 July 2028 with the option to extend for a further 1 year. The total contract value including extensions is PS1,993,212 The successful provider is Mind in Somerset. This is a Provider Selection Regime (PSR) Contract Notice. The awarding of this contract is subject to the Healthcare Services (Provider selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 and The Procurement Act 2023 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to decision makers by midnight on 10 April 2026. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR. This procurement has been carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioners.

Options: Option to extend for a further 1 year

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/033139-2026 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Apr 2026 |
| Submission deadline | 23 Jan 2026 |
| Future notice date | Not specified |
| Award date | 25 Mar 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,993,212 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,993,212 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS DEVON INTEGRATED CARE BOARD |
| Locality | EXETER |
| Post town | Southampton |
| Postcode | SO50 5PB |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ35 South Hampshire |
| Local authority | Eastleigh |
| Electoral ward | Eastleigh Central |
| Westminster constituency | Eastleigh |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MIND IN SOMERSET |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85140000 - Miscellaneous health services

## Release History

- 13 Apr 2026 at 09:44 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/033139-2026
- 26 Mar 2026 at 15:55 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/028106-2026
- 15 Dec 2025 at 09:49 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/082759-2025

## Notice URLs

- https://devon.icb.nhs.uk/
- https://health-family.force.com/s/Welcome

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05f563. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05f563.json.