---
title: "Cortex service and maintenance"
ocid: "ocds-h6vhtk-05f5c9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05f5c9"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05f5c9.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05f5c9.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE CHIEF CONSTABLE OF THAMES VALLEY POLICE"
published: "2026-03-27"
---

# Cortex service and maintenance

Buyer: THE CHIEF CONSTABLE OF THAMES VALLEY POLICE  
Current stage: Award  
OCID: ocds-h6vhtk-05f5c9

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## Summary

The public procurement process for the "Cortex service and maintenance" contract, initiated by The Chief Constable of Thames Valley Police, involves the provision of service and maintenance for software applications such as Cortex, Call Touch, and Aspire. This contract falls under the industry category of Software package and information systems. The procurement process utilized a direct award method, streamlining the process for a necessary service. The contract encompasses the entire UK region, with an award date of 27 March 2026, and it includes a contract period starting on 10 April 2026 and concluding on 9 February 2029, with the possibility of renewal up to 2032.

This tender offers significant business growth opportunities, particularly for businesses involved in software support services. The nature of the procurement process through a direct award indicates that incumbents in similar areas could have a strategic advantage. Although the current supplier, SOFTWARE LTD., aligns as an SME, other organisations equipped with expertise in software maintenance and system support within emergency services frameworks could be well-positioned to compete for future extensions or similar projects. This competitive space creates avenues for both emerging companies and established firms, particularly those specializing in maintaining and supporting complex software systems across broad geographic scales.

## Notice

The provision of service and maintenance services for Cortex, Call Touch and Aspire Applications.

### Procurement Information

The Emergency Services Mobile Communications Programme (ESMCP), led by the Home Office, is expected to take effect in 2029. In order to maintain continuity of secure and effective communications over Airwave during the transition period, TVP requires a three-year contractual arrangement with our incumbent supplier. This interim contract will ensure sufficient software capability and provide a managed pathway towards adoption of the ESMCP's designated supplier for future emergency services communications.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/028402-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME |
| Awardee scale | Large, SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Mar 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 15 Dec 2025 |
| Contract period | 9 Apr 2026 - 9 Feb 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £520,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE CHIEF CONSTABLE OF THAMES VALLEY POLICE |
| Additional buyers | HAMPSHIRE AND ISLE OF WIGHT CONSTABULARY; THE CHIEF CONSTABLE FOR HAMPSHIRE AND THE ISLE OF WIGHT |
| Locality | KIDLINGTON |
| Post town | Oxford |
| Postcode | OX5 1NZ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ35 South Hampshire |
| Local authority | Eastleigh |
| Electoral ward | Eastleigh Central |
| Westminster constituency | Eastleigh |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | SOFTCAT; SOFTWARE |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72261000 - Software support services

## Release History

- 27 Mar 2026 at 11:05 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/028402-2026
- 15 Dec 2025 at 14:02 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/082928-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/028402-2026
  27th March 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/082928-2025
  15th December 2025 - Transparency notice on Find a Tender

## Notice URLs

- http://Softcat.com
- https://co2analysis.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05f5c9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05f5c9.json.